About this role
Job title: Venue Usher (VB Amphitheater)
About the Role As an usher, greeter or ticket taker, you help to ensure safety, maintain venue cleanliness, and engage with guests before, during, and after the show. You’ll support guests across entry points, seating and general venue operations at VB Amphitheater.
What You'll Do
- Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examine tickets for entry to various seat levels around the venue during the event.
- Assist with keeping the venue safe, clean and presentable to the guest; resolve guest complaints or problems; examine tickets or passes to verify authenticity.
- Provide assistance to guests with special needs, such as helping with seat accommodations.
- Show CARE by participating in venue recycling efforts before, during and after the show.
- Guide guests to exits or provide other instructions or assistance in case of emergency.
- May assist in verifying staff credentials to generally restricted areas.
- Assist patrons by giving directions places inside or outside the venue.
- Ensure guests are safely enjoying the show.
- May help at informational kiosks or displays around the venue.
What We're Looking For
- High School Diploma or equivalent preferred.
- At least 1+ year in a guest service role preferred.
- Excellent verbal, written and interpersonal communication skills.
- Acute sense of judgment, tact and diplomacy.
- Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs+.