Venue Staff

The British Council is the United Kingdom’s international organisation for cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. We call this cultural relations. We build trust and understanding for the UK to create a safer and more prosperous environment for people across the world. The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.

The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.

Main opportunities/challenges for this role:

• Deliver exams in a highly regulated environment to a high quality of delivery and customer service.
• Experienced staff can grow into supervisory roles
• Successful candidate is expected to have access to and use his/her own internet and email for communication with British Council Trading Services (Nigeria) Limited.
• Application for the advertised location stated is permanent and will not be changed.

Main Accountabilities:

You will be accountable for maintaining the integrity and reputation of the British Council Trading Services (Nigeria) Limited and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security and administration. You will also be accountable for promoting a positive image of the British Council Trading Services (Nigeria) Limited by providing a high standard of customer care on the test day.

Programme/service support

• Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Trading Services (Nigeria) Limited Exams Operations staff in a timely manner.
• Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Trading Services (Nigeria) Limited Examinations Services and the relevant Exam Boards.
• Be familiar with the emergency procedures for the test day venue.