Venue Manager

ACRUX are partnering with one of our valued clients to help fill a key vacancy and are now inviting applications from experienced candidates.

ABOUT DUE SOUTH ALBANY

Due South Albany is a much-loved waterfront hospitality venue, perfectly positioned on the stunning coastline of Albany, in the heart of the Great Southern region. The venue offers a spacious indoor and outdoor dining area, a relaxed and welcoming atmosphere, quality food and drinks, and exceptional service in a family-friendly environment.

THE OPPORTUNITY

This is a chance to lead a landmark hospitality venue in one of Western Australia’s most breathtaking coastal destinations. As Venue Manager, you will take ownership of the day-to-day operations of Due South Albany, driving exceptional guest experiences, strong commercial performance and a positive team culture, while building lasting relationships within the local community.

WHO WE’RE LOOKING FOR

The right person will combine a genuine passion for hospitality, strong business acumen and relevant industry experience, with a leadership style that inspires people and creates a welcoming, positive culture.

• PEOPLE FIRST LEADER – A warm, approachable and authentic leader who enjoys being present on the floor, builds strong teams and creates an environment where people feel valued, respected and motivated.

• STRONG BUSINESS ACUMEN – A commercially astute operator with a clear understanding of P&L, EBITDA, labour management, COGS and profitability, with the ability to identify opportunities and drive sustainable growth.

• GENUINE PEOPLE PERSON – Someone who connects effortlessly with guests, employees and the local community, building lasting relationships and becoming a respected face of Due South Albany.

• PROVEN INDUSTRY EXPERIENCE – A hands-on hospitality professional with 3-5 years’ management experience in a similar venue or high-volume operation, with a track record of delivering strong operational and financial outcomes.

• SOLUTIONS FOCUSED & ADAPTABLE – A proactive and positive mindset, with the confidence to implement new systems, navigate challenges and lead change, while maintaining a high standard of service and team engagement.

KEY RESPONSIBILITIES

• Lead the overall venue performance, including budgets, P&L, EBITDA, revenue growth and profitability.

• Build and nurture strong relationships with the local community, customers, suppliers and key stakeholders.

• Drive effective labour management, roster optimisation, productivity and wage cost control.

• Maintain tight control of COGS, stock management, purchasing, wastage and gross profit margins.

• Lead, coach and develop department managers and frontline teams, fostering a culture of accountability, engagement and high performance.

• Implement new systems and operational processes through effective communication, training, coaching and change management.

• Plan and deliver innovative food, beverage and venue initiatives to grow the venue’s profile and attract new and repeat business.

• Ensure exceptional customer experience, operational standards, compliance and workplace safety.

• Position the venue as a respected community hub through strong local engagement and partnerships.

• KEY PERFORMANCE INDICATORS

• Revenue, EBITDA and profitability delivered against budget.

• Labour costs and productivity maintained within agreed targets.

• COGS, gross profit margins, stock control and wastage managed within budget.

• Exceptional customer experience, repeat visitation and strong local engagement.

• Team engagement, retention and leadership development.

• Successful implementation and adoption of new systems and processes.

• Compliance with legislative, licensing, health, safety and workplace standards.

• Growth in venue profile through community partnerships and local initiatives.

Requirements

• EXPERIENCE & REQUIREMENTS

• 3-5 years’ progressive hospitality management experience in a similar venue or high-volume operation.

• Proven experience in managing P&L, budgets, financial reporting and commercial outcomes.

• Strong understanding of labour management, rostering, wage control and workforce productivity.

• Demonstrated experience in COGS, inventory control, purchasing, stocktakes and gross profit optimisation.

• Experience implementing new systems and leading organisational change.

• Strong leadership, communication and interpersonal skills with a people-first approach.

• LICENSING & CERTIFICATIONS

• WA Approved Managers Liquor Certification

Benefits

• BENEFITS

• Attractive base salary + super + achievable bonus scheme.

• Lead an iconic waterfront hospitality venue in beautiful Albany, WA.

• Take ownership of venue performance, team development and business growth.