About this role
About the Role Live Nation is seeking a Venue IT Support Representative to provide onsite IT troubleshooting and support for venue staff, production, and visiting IT providers. This seasonal/part-time role focuses on ensuring reliable technology operations, coordinating with remote IT teams, and supporting IT services for events and day-of-show needs.
What You'll Do
- Provide onsite IT troubleshooting assistance to venue administrative, operations and production staff; identify, track and help resolve persistent issues, escalating to remote support per established procedures.
- Act as onsite liaison with remote IT support teams troubleshooting reported issues with venue technology.
- Serve as the onsite contact and provide guided access for visiting IT service or support providers.
- Provide onsite assistance to tour production by helping to establish artist Internet connectivity and fulfill IT rider requirements prior to and on day of show.
- Provide proactive day-of-show IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
- Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
- Develop thorough understanding of venue network connectivity and deployed technologies.
- Participate with seasonal IT preparation and validation, as well as shutdown and winterization.
- Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
What We're Looking For
- Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies.