About this role
Job title: Venue IT Support Representative
About the Role The US Concerts Technology team is looking for highly motivated, passionate, and enthusiastic individuals who are interested in providing on-site IT support at Live Nation events and venues across the country. As a Venue IT Support Representative, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic industry.
What You'll Do
- Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
- Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
- Assist with on-site setup and maintenance of venue technologies to support events and ensure smooth operations.
- Collaborate with cross-functional teams including operations, production and security to ensure technology readiness for events.
- Adapt to a fast-paced environment and support Live Nation venues across the country.
What We're Looking For
- Passionate, motivated, and enthusiastic individuals with an entrepreneurial spirit; resourceful, innovative, forward-thinking and committed.
- Interest in providing on-site IT support and developing troubleshooting abilities in a live entertainment setting.
- Ability to work on-site at venues and communicate effectively with venue staff across administrative, operations and production roles.
Compensation & Benefits
- Perks including free concert tickets and dog-friendly offices.
- Progressive benefits such as student loan reimbursement and adoption/fertility support.
- Live Nation is certified as a Great Place to Work and recognized for caring about its employees.