Vendor Start up Manager (eCOA) - 6 month assignment

Vendor Start up Manager (eCOA)

Vendor Start up Manager (eCOA) - 6 month assignment

Location - open to Eastern EU, Western EU, Bulgaria, Poland, Belgium, Netherlands, Italy, Spain and the UK

Fully sponsor dedicated

Working fully embedded within an ever growing program, the Vendor Start up Manager (eCOA) is responsible to provide technical expertise for a given category during study startup to the VPM Vendor Program Manager and indirectly to the study start-up team.

What You Will Do:

• Review vendor and category-specific protocol requirements, ensuring supplier expertise is incorporated into final study specifications.
• Support the development of Study Specification Worksheets (SSWs) to aid vendor selection and the bid process.
• Partner with Procurement and vendors to evaluate proposals and quotations, providing support during contract discussions when required.
• Assess and validate vendor budgets against final project scope and quotations.
• Organise vendor kick-off meetings and facilitate ongoing vendor governance discussions throughout the study lifecycle.
• Coordinate the collection and submission of vendor documentation required for regulatory authority submissions across participating countries.
• Lead User Acceptance Testing (UAT) activities for systems such as eCOA and IRT to ensure readiness for study implementation.
• Ensure protocol amendments and study design changes are effectively communicated to vendors and reflected in budgets, timelines, and service agreements.
• Drive efficient study start-up activities to support timely vendor database deployment and operational readiness.
• Oversee vendor performance at the study level, ensuring delivery meets agreed quality standards, timelines, and service expectations.
• Identify and manage vendor-related risks, developing mitigation and contingency plans to minimise study impact.
• Monitor vendor performance issues, implementing corrective actions and escalating concerns where appropriate.
• Conduct root-cause analysis of supplier performance challenges and identify trends to support continuous improvement.
• Contribute to the implementation of vendor management processes, templates, tools, and best practices across study start-up activities.

Your Profile:

Education (Minimum/Preferred):

• Advanced degree in a scientific, life sciences, or business-related discipline, or equivalent industry experience.

Languages:

• Fluent in written and spoken English.

Experience/Professional Requirements:

• 3+ years of experience within clinical operations, with strong expertise in vendor management and oversight.
• Solid understanding of GxP, ICH-GCP, and applicable regulatory requirements.
• In-depth knowledge of clinical trial design and the translation of study requirements into vendor deliverables.
• Strong understanding of supplier-provided clinical services and associated operational specifications.
• Demonstrated experience managing vendor relationships and collaborating with external service providers.
• Proven ability to build effective partnerships with both internal and external stakeholders.
• Experience leading or supporting User Acceptance Testing (UAT), particularly for eCOA and IRT platforms.
• Understanding of key study start-up milestones, vendor readiness activities, and critical path deliverables.
• Experience supporting outsourcing, vendor selection, contracting, and procurement processes, including RFPs and RFQs.
• Expertise in one or more clinical vendor categories, such as Central Laboratories, eCOA/ePRO, IRT, Imaging, Cardiac and Respiratory Diagnostics, or Patient Recruitment and Retention (PR&R).

What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.