About this role

Supports Premium Audit Enablement, with a primary focus on vendor operations – including BPO partner (EXL) and third party fee vendors - and a secondary focus on knowledge management. Working under general direction from the manager on more complex tasks, provides day-to-day support to vendors and business partners by consulting on vendor-related questions and issues of medium complexity. Identifies vendor performance trends through research and data analysis and recommends process improvements. Also supports the development, organization, and maintenance of knowledge resources, and assists with training to promote consistent processes and effective information sharing.

Applies strong Premium Audit knowledge to provide day-to-day vendor support, answer questions related to systems, processes, technology, and procedures, and accurately research and resolve issues of medium complexity. Interacts directly with internal stakeholders, agent/brokers and customers (insureds) to clearly explain outcomes and support rationale through verbal communication, and written correspondence.
Independently researches complex Premium Audit topics by identifying and evaluating appropriate resources, validating findings across available guidance and data, applying sound judgment to resolve gaps or inconsistencies, and clearly documenting conclusions and supporting rationale.
Analyzes vendor performance data, identifies trends, presents findings, and partners with vendors and leadership to address issues and improve processes.
Manages processes and projects of medium complexity from planning through implementation, coordinating stakeholders, tracking progress and risks, facilitating vendor communication, and supporting successful adoption.
Ability to manage competing priorities and assigned inventory without a formalized work queue, while participating in training and creatively developing clear knowledge resources, training materials, and job aids that explain audit theories.
Develops and delivers training on Premium Audit processes and procedures, creating clear, practical resources that support knowledge transfer and consistent application.

Competencies typically acquired through a Bachelor`s degree or equivalent experience/training and 2+ years of Premium Audit experience.
Moderate communication (oral & written) skills to effectively communicate with internal partners and external vendors.
Strong research, problem solving, analytical, relationship management, and critical thinking skills.
Solid understanding of business operations.
Solid project management skills.
Proficient in the use of Microsoft Office products - Working knowledge of PremiumWare, and Premium Audit Workstation are preferred.
Employees may apply for a new role after completing 12 months of employment in their current position.
Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

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Vendor Operations Spec II