Vendor Engagement Specialist

Position: Vendor Engagement Specialist

Status: Full-Time

FLSA Code: Non-Exempt

About Us:

Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team!

Summary:

The Vendor Engagement Specialist assists with managing vendor relationships by driving results and accountability while maintaining operational integrity.

How our Vendor Engagement Specialist spends their time:

• Vendor Relationship Support

• Offers support as needed across the entire vendor lifecycle, from helping the team vet new partners to assisting with onboarding and relationship management tasks.

• Helps keep clients and internal teams informed by posting updates to the message center, the company delay chat, and the client-facing delays page.

• Collaborate directly with vendors to address and resolve operational issues, including investigating delays, answering process-related inquiries, and handling other communications as necessary.

• Performance Monitoring & Issue Resolution

• Drives vendor accountability by systematically monitoring performance, analyzing error trends and rechecks, reporting on key metrics, and actively engaging in vendor meetings to address issues.

• Proactively identifies and reports on vendor-related issues, collaborating on solutions and escalating to leadership to ensure swift resolution.

• Operational Excellence

• Maintains operational integrity by conducting regular queue cleanups for all vendor files.

• Consistently meets or exceeds team productivity and accuracy standards.

• Executes tasks and projects by following all established policies, procedures, and workflows as directed by department leadership.

• Team Collaboration & Project Support

• Actively contributes to a team-based environment by providing clear communication and cross-functional support.

• Successfully manages and completes special projects as assigned by department leadership.

• Additional Items

• As with any dynamic role, the Vendor Engagement Specialist will also take on other duties as needed to support the team and the broader goals of the organization.

What you bring:

• Adaptability & Problem-Solving: You thrive in a fast-paced, dynamic environment, demonstrating a keen ability to multitask, adapt quickly to change, and solve problems with a detailed, process-oriented approach.
• Effective Communication: With strong verbal and written communication skills, you can facilitate discussions and tailor your communication style to various audiences.
• Independent & Collaborative: You are a self-starter who works well independently but also values and contributes to a team-oriented environment.
• Client-Focused: You are dedicated to fostering positive relationships by actively listening to needs and recommending customized, effective solutions.
• Reliability: You are a dependable professional with a commitment to regular and punctual attendance.

Qualifications

• High School Diploma or equivalent required. Some college preferred.

• Minimum 1-2 years of experience in the drug screening and/or background screening

• industry.

• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.

• Working knowledge of G-Suite and Microsoft Office products.

• Ability to gain extensive knowledge of background screening and related industry vendors, and how it relates to the information we obtain.

• Able to sit at a desk and work on a computer for prolonged periods of time.

• Preferred experience in a remote work setting.

• Ability to enter data into a computer quickly and accurately. What we bring:

• Flexibility & Balance: Enjoy the flexibility of a remote contracting role while working alongside a supportive and dynamic team.

• Growth: Continue to learn with continuous education and ongoing training. You won’t stall here; growth is part of our success.

• Outstanding Culture: Even as an international team member, you are a crucial part of our supportive culture. We prioritize team-building and connections that embody our company values.

• What are the next steps?

• Our Talent Acquisition Specialist will be reviewing resumes. If you are one of the qualified candidates, you will receive an email or a phone call to schedule an interview.

• Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.

• The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.