About this role
Job title: Vehicle Sales Team Leader
About the Role
We are seeking a results-driven Vehicle Sales Team Leader based in Zambia to guide the sales team toward monthly and annual targets while delivering an exceptional customer experience. This role focuses on leading daily sales activities, strengthening relationships with customers, and ensuring effective lead management and showroom operations to drive business growth.
What You'll Do
- Lead, motivate, and guide the sales team to achieve monthly and annual sales targets.
- Ensure excellent customer experience through effective lead follow-ups and walk-in client engagement.
- Develop and implement sales strategies, allocate targets, and coach the team on converting leads to sales.
- Monitor and report on sales activities including leads, showroom traffic, quotes, test drives, sales, and lost sales.
- Maintain accurate 90-day sales forecasts and ensure consistent prospecting and follow-ups.
- Ensure showroom vehicle displays comply with company standards.
- Support brand visibility through trade shows, marketing events, and networking activities.
- Manage online and social media inquiries and distribute leads to the sales team.
- Conduct competitor analysis to identify market trends and opportunities.
- Oversee SAP sales order processing, vehicle delivery readiness, daily sales meetings, and team performance management.
What We're Looking For
- Proven experience leading a sales team in automotive or similar retail environments.
- Strong ability to set targets and coach teams to achieve them.
- Excellent customer service and relationship management skills.
- Solid lead management, prospecting, and follow-up discipline.
- Ability to analyze sales data and forecast effectively (including 90-day forecasts).
- Familiarity with showroom standards, trade shows, and marketing events.
- Proficiency in managing online inquiries and distributing leads; familiarity with SAP sales order processing is a plus.
- Strong communication, collaboration, and organizational skills.