VDI Support Engineer

Job title: VDI Support Engineer

Location: Charlotte, NC (On-site)

Alternate

Location

Jacksonville, FL

Role Overview

This employer is seeking a Senior Virtual Desktop Support Engineer to oversee the design support, administration, troubleshooting, and optimization of enterprise virtual desktop infrastructure. This position plays a critical role in ensuring high availability, performance, and security for virtual desktops and application delivery systems. The selected professional will lead efforts to optimize end-user experiences while collaborating across diverse infrastructure and network operations teams.

Key Responsibilities

• Provide Level 2 and Level 3 engineering support for virtual desktop infrastructure environments.

• Troubleshoot complex issues involving persistent and non-persistent virtual desktops, user profiles, and session performance.

• Perform root cause analysis and manage system problems to prevent recurring incidents.

• Administer and support connection servers, unified access gateways, and application volumes.

• Maintain virtual desktop golden templates, system images, and application layers.

• Monitor infrastructure health, capacity, and performance utilizing advanced telemetry tools.

• Develop PowerShell scripts to automate provisioning, image updates, and system health checks.

• Collaborate with infrastructure, security, and network teams to align on security compliance and patch management.

• Required Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or a related technical discipline, or equivalent professional experience.

• Experience: Five or more years of dedicated experience supporting virtual desktop infrastructure or enterprise virtualized environments.

• Technical Skills

• Strong expertise in virtual desktop lifecycle management, image provisioning, and profile management solutions. Advanced proficiency in Microsoft Windows Server environments, Active Directory, DNS, DHCP, and Group Policy objects. Proven capability in PowerShell scripting for automation and administration.

• Preferred Qualifications

• Familiarity with infrastructure-as-code or automated image generation tools.

• Experience supporting thin client endpoints and remote access solutions.

• Relevant technical certifications in virtualized environments or enterprise operating systems.

• Experience operating within highly regulated industry environments.

• Everforth Apex

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.