About this role

Van Assist Attendant

Employment Type: Full time Shift: Day Shift

Position Purpose:

Assist with transporting PACE/LIFE participants to and from the center and other appointments while ensuring their safety and comfort. Communicate with drivers and center staff regarding appointment status, participant needs, and any issues or concerns that arise

Position Details:

Position will work at both locations initially. Position will transition permanently to the Broadstreet location on 12/31/2026.

What you will do:

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Assist drivers with the safe transportation of participants in compliance with PACE/LIFE policies and state regulations.
Support participant pick-up, drop-off, and appointment escorts, providing assistance with mobility, toileting, and supervision as needed.
Maintain communication with dispatch, center staff, participants, families, and medical offices regarding transportation and scheduling.
Report participant concerns, changes in condition, delays, and other transportation-related issues promptly.
Assist with vehicle cleaning and sanitization.
Transport supplies, medications, specimens, meals, and mail as assigned.
Support participants during recreational and community outings, ensuring their safety and comfort, which may include assistance with toileting as needed.

Minimum Qualifications:

High School Diploma or equivalent required.
Transportation and human services experience preferred.
CPR trained or willingness to be trained.
Minimum one (1) year of experience working with frail or elderly populations, or completion of PACE-provided training upon hire.
Strong customer service, communication, decision-making, and conflict-resolution skills.
Ability to work independently, adapt to change, and manage multiple priorities.
Proficiency with Microsoft Office and transportation scheduling software.
Excellent organizational, problem-solving, and multitasking abilities.

Position Highlights and Benefits:

Comprehensive benefits including 1st Day medical coverage, dental, vision, paid time off, 403B and educational assistance.
Access to daily pay and employee referral incentives.
Supportive environment with a patient-centered focus.
Opportunities for professional development.
Up to $4,000 in tuition reimbursement annually
Ministry/Facility Information
Mercy LIFE West Philadelphia and Mercy LIFE Broadstreet, both a part of Trinity Health PACE, provides high-quality care to seniors in the communities we serve. Our interdisciplinary team offers comprehensive services, allowing seniors to remain independent at home.
If you are passionate about serving the elderly community and meet the qualifications, we invite you to apply and become part of our dedicated team at Trinity Health PACE.

Van Assist Attendant