UX Researcher

ux researcher

Role overview

Svitla Systems Inc. is looking for a UX Researcher for a full-time position (40 hours per week) in Argentina. Our client is one of the world’s largest and fastest-growing job sites.

Requirements

• 5+ years of hands-on UX research experience at a senior individual-contributor level, with demonstrated ability to independently scope, execute, and synthesize studies.

• Strong qualitative and quantitative research-method selection, execution, and analysis skills.

• Experience researching enterprise internal tools, employee experience, or complex cross-functional workflows.

• Ability to translate research into clear, decision-ready recommendations for product and operational stakeholders.

• Demonstrated experience developing and applying a jobs-to-be-done (JTBD) or comparable strategic research framework across multiple initiatives, and translating it into product and operational decisions.

• Collaborative stakeholder management across product, design, engineering, operations, and service teams.

• Strong written and verbal communication, including concise research readouts and executive-ready storytelling.

• Proficiency with common research platforms for recruitment, moderated and unmoderated studies, surveys, and synthesis.

• Experience working within enterprise product, service, and operational workflows.

• Working knowledge of research repositories and documentation tools (exact platforms to be confirmed with the hiring manager).

• Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions.

• Nice to have

• Experience researching AI-enabled products, assistants, automation, or emerging-technology adoption, especially trust, validation behavior, user reliance, and rollout readiness.

• Experience with employee experience, IT service management, self-service support, or digital workplace tools.

• Experience applying or evolving a jobs-to-be-done framework across multiple product or service areas.

• Track record of shipping research that influenced enterprise-tooling, AI-adoption, or service-experience decisions.

• Ability to connect individual studies to an ongoing strategic framework.

• History of turning complex findings into actions that improve self-service, reduce confusion, or streamline workflows.

• Experience partnering through launch and measurement, not only delivering studies.

Responsibilities

• Plan and conduct mixed-method (qualitative and quantitative) research across priority IT & Ops initiatives, independently moving studies from ambiguous questions to decision-ready recommendations.

• Plan and moderate research that evaluates AI-enabled self-service experiences and improves IT support experiences.

• Test AI Skills concepts to identify jobs to be done, adoption barriers, and trust or validation needs ahead of broader rollout.

• Synthesize findings into clear recommendations, research artifacts, and stakeholder readouts that document implications and recommended next steps.

• Maintain and extend the jobs-to-be-done (JTBD) framework so it represents jobs across the company, and update JTBD artifacts to connect new tool evaluations to the endorsed tool suite.

• Produce research plans, participant and recruitment strategies, and study materials for priority initiatives.

• Deliver decision-ready findings and recommendations spanning AI-enabled self-service, skills, collaboration, and business-process opportunities.

• Partner with product, service, and operational teams to validate tooling decisions before they scale.

• We offer

• US and EU projects based on advanced technologies.

• Competitive compensation based on skills and experience.

• Comprehensive private medical insurance.

• Regular performance appraisals to support your growth.

• Flexibility in workspace, either remote, our welcoming office or local coworking.

• Bonuses for recommendations of new employees.

• Bonuses for article writing, public talks, other activities.

• 15 vacation days, 10 national holidays, 10 sick leaves.

• Personalized learning program tailored to your interests and skill development.

• Free tech webinars and meetups organized by Svitla.

• Fun corporate online/offline celebrations and activities.

• Well-established remote culture.

• Awesome team, friendly and supportive community!

• Why join Svitla

• Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients - from innovative start-ups to Fortune 500 companies. Our success is built on partnership. By integrating seamlessly with clients' teams, we create lasting collaborations that drive real results. We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth.

• Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world. Together, we are coding a brighter tomorrow - and living it.

• Join us!

• Vacancy details

• ArgentinaArgentina

• remoteremote

• Recruiter

• Khrystyna Shuflat

• Khrystyna Shuflat

• Apply Now

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