About this role
Job Description
Job ID#: 65179
Job Category: Information Technology
Position Type: Full Time
Remaining Positions: 1
Details:
UX Research & Communications Specialist
Role purpose
Support IT GFS Enterprise Service Management with user research, communication and enablement activities.
Main responsibilities
- Conduct user interviews and usability tests using prepared scripts and templates.
- Organize research sessions and document user feedback.
- Summarize key findings and improvement opportunities.
- Create newsletters, SharePoint content and product communications.
- Develop training materials, presentations and quick guides.
- Support adoption activities for ESM products and services.
Job Requirements
Details:
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What we are looking for
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Experience in UX research, communications, marketing or a similar field.
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Strong written and spoken English.
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Good facilitation, writing and presentation skills.
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Confident use of Microsoft 365, PowerPoint and SharePoint.
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Structured, reliable and comfortable working with different stakeholders.
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Experience with IT services or ServiceNow is helpful but not required.
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Working model
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The person will work with the Experience & Engagement team and different ESM product teams. Tasks will be prioritized through a shared backlog. The role requires flexibility to shift between UX research and communication activities.
LI-LD1, #LI-ONSITE
Pay Range:
Based on Experience
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