About this role
Utilization Management Market Operations Manager - RN Preferred - Must live in Nevada - Must hold NV license
The Utilization Management (UM) Market Operations Manager is responsible for the operational activities of UM and Appeals for a specified line(s) of business managing the development of policies and procedures, review of team metrics, statutory reporting, overseeing committee reviews, audit preparation and presentations, and preparation and presentation of annual program requirements.
Job Summary
The Utilization Management (UM) Market Operations Manager is responsible for the operational activities of UM and Appeals for a specified line(s) of business managing the development of policies and procedures, review of team metrics, statutory reporting, overseeing committee reviews, audit preparation and presentations, and preparation and presentation of annual program requirements.
Essential Functions:
- Utilize process controls to achieve operational excellence in all areas within the department
- Actively work with clinical leadership in closing variances of operational procedures
- Oversee and support the development and maintenance of staff resources including but not limited to policies and standard operating procedures that ensure departmental alignment and adherence to contractual, state, NCQA, federal and other applicable guidelines
- Drive process improvement by utilizing continuous improvement frameworks
- Manage policy and process changes that result from regulatory/compliance requirements
- Educate, mentor, and train staff and clinical leaders on requirements, process improvement and quality
- Manage various relationships with both internal and external partners to improve standardization and interdepartmental collaboration on enterprise goals and initiatives
- Work collaboratively with appropriate departments to define and utilize outcome measurements in defining and driving success
- Design future state operation models that address opportunities
- Manage cross-divisional and cross-functional process improvement opportunities such as new business, systems and delegations
- Oversee and support change management initiatives that impact the department
- Perform any other job duties as requested
Education and Experience:
- Associates degree in Nursing or advanced degree in Psychology is required
- A minimum of five (5) years of experience in UM or related operations related to the responsibilities of this position is required
- Managed Care experience is required
- Experience with analysis, data and reporting is required
- Accreditation, auditing, and process improvement experience is preferred
- Demonstrated change management and continuous improvement leadership skills required
- Previous experience with quality control and/or process standards preferred
Competencies, Knowledge and Skills:
- Proficient use of Microsoft Office Suite, to include Word, Excel, PowerPoint, Outlook, and Visio knowledge with a strong willingness to learn
- Fluent in NCQA and/or CMS, accreditation and audit standards with knowledge of regulatory reporting, compliance