Utility Billing Program Specialist

About the Role

The City of Bothell is hiring a Utility Billing Program Specialist to manage utility billing operations, provide exceptional customer service to city departments and the public, and ensure accurate account management. This full-time, limited-term role supports accurate billing, payment processing, and account maintenance.

What You'll Do

• Provide exceptional customer service to city departments and the public by resolving accounting and utility billing inquiries and explaining policies, procedures, and regulations.
• Process utility payments from online, phone, bank files, and in-person channels, ensuring accurate and timely posting.
• Maintain utility billing records, research account discrepancies, and process customer account updates and change orders.
• Prepare and manage customer-related files, reports, and records, including senior discounts, rates, usage data, and other billing information.
• Perform data entry, data retrieval, and routine computer system operations to support billing and accounting functions.
• Respond to escrow closing requests and process final utility billings in compliance with state regulations.

What We're Looking For

• Communicate clearly, respectfully, and professionally across a variety of settings.
• Consistently deliver accurate, high-quality work with attention to detail.
• Actively support team goals through collaboration and mutual respect.
• Build and maintain collaborative relationships across departments and disciplines.
• Demonstrate honesty and transparency in all actions and communications.
• Uphold high standards of service in support of organizational and community goals.

Compensation & Benefits

• We offer a comprehensive benefits package including medical, dental, and vision coverage for employees and families.
• Paid vacation and sick leave, 11 paid holidays, and 2 personal holidays.
• Life and disability insurance, state pension and deferred compensation for retirement.
• AFSCME second-language proficiency premium of 2% throughout employment.
• Commute trip reduction, flexible work environment, and hybrid work options when appropriate.
• City wellness programs and WellCity Award recognition.