Utility Billing Clerk

GENERAL NATURE OF WORK

The purpose of this classification is to process utility service bills, assist customers with all aspects of and inquiries regarding utility connections/disconnections, billing, and payments and to process payments for other fees and services.

JOB RESPONSIBILITIES

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Prepares and processes utility service bills; reviews billing charges; prepares and submits billing and usage reports; prepares bills for mailing; maintains and updates all files and accounts.

• Setting up new accounts and stopping accounts when appropriate; assists customers in identifying needed services; provides information regarding services and fees; inputs data into computer system databases; creates and updates work orders.

• Serves as primary contact for service-related questions; reviews status of work orders; resolves complaints regarding services; answers questions and responds to requests regarding billing and payments; troubleshoots billing errors.

• Assists in monitoring past due accounts; assists in preparing and sending past due notices; assists in reviewing delinquent customer listing; assists in scheduling cut-offs; assists in researching and correcting errors in accounts; assists in collecting on past due accounts.

• Performs customer service functions in person or by telephone; provides information and assistance regarding City services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; recommends solutions; conducts follow-up to ensure customer satisfaction.

• Processes payments for utilities and other fees and services (in person, over the phone, and through online processes); receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; maintains related documentation and reports.

• Maintains file system of various files/records; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.

• Communicate with supervisors, employees, other departments, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.

• Prepares, types, proofreads, and/or completes various forms, reports, lists, directories, logs, notices, schedules, work orders, bank deposits, receipts, charts, graphs, spreadsheets, or other documents.

• Receives various forms, reports, logs, applications, spreadsheets, deposit documentation, policies, procedures, manuals, handbooks, directories, reference materials, or other documentation; reviews, completes, proofreads, processes, forwards or retains as appropriate.

• Operates a personal computer, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.

• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

• Ability to review, classify, categorize, prioritize, and/or analyze data.

• Ability to determine data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

• Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

• Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

• Ability to utilize a wide variety of references, descriptive, and/or advisory data and information.

• Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

• Ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; to pay attention to detail; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

• Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

• Ability to maintain punctuality and reliability during business hours, 8:00 a.m. to 5:00 p.m. Monday through Friday. This position does not have remote options.

Requirements

• MINIMUM QUALIFICATIONS

• High school diploma or GED; supplemented by six (6) months of experience in customer service or utility billing; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license.

• ADA REQUIREMENTS: Individuals applying for the posted position must be able to perform the essential functions of the position with or without reasonable accommodation.

• PHYSICAL REQUIREMENTS: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

• ENVIRONMENTAL FACTORS: Essential functions are regularly performed without exposure to adverse environmental conditions.

Benefits

• The City of Kennesaw provides the following group benefits to eligible employees: comprehensive medical, dental, and vision insurance with HSA and FSA options (includes employer contribution to HSA plans); life and AD&D insurance for employee and dependent(s); employer paid short and long-term disability insurance for employee; accrued vacation and sick leave (with option to sell back); tuition reimbursement program (employer pays 70%); 12 paid holidays; 2 paid personal days; longevity pay bonuses (after every 5 years); 1% employer contribution on first 2% of employee contribution toward a 457 deferred compensation plan; 4% employee contribution toward a defined benefit pension plan (vested after 10 years); and wellness benefits.