About this role
Job Description
We are seeking an experienced hands-on Utility Applications Technical Architect to provide technical leadership for BC Hydro's Generation application portfolio under the Application Management Services (AMS) program.
The architect will be responsible for application architecture, technical support, integrations, modernization, and solution design across a diverse landscape of utility applications supporting Generation Operations, Asset Management, Water Resource Management, Dam Safety, and related business functions.
The successful candidate will work closely with BC Hydro stakeholders, Functional Architects, AMS delivery teams, infrastructure teams, and third-party vendors to ensure application reliability, performance, maintainability, and alignment with BC Hydro's modernization and cloud transformation objectives.
Your Role:
AMS Technical Support and Continuous Improvement
- Support incident, problem, change, and release management processes in accordance with AMS delivery standards.
- Lead root cause analysis activities and implement sustainable solutions to improve application stability and reliability.
- Serve as the primary technical escalation point for critical incidents, complex problems, and high-priority application issues.
- Identify opportunities to automate operational activities and improve support efficiency through tooling and process enhancements.
- Drive continuous improvement initiatives that enhance service quality, reduce technical debt, and optimize application performance.
Integration and Solution Design
- Analyze and resolve complex application, data, and interface issues across interconnected systems.
- Collaborate with development and support teams to continuously improve integration performance, resiliency, and maintainability.
- Design and oversee integrations between enterprise applications, operational systems, middleware platforms, databases, and cloud services.
- Define API, data exchange, and integration patterns that support secure, reliable, and scalable business operations.
- Ensure application integrations comply with enterprise architecture, cybersecurity, and operational requirements.
Application Architecture and Technical Leadership
- Lead application modernization, technology refresh, and cloud transformation initiatives across legacy, custom-built, and commercial applications.
- Conduct architecture assessments and recommend improvements to appl