About this role
USOC Leadership Roles – Manager, Team Leaders & Shift Managers
Experience: 9–15+ years Location: [City] Employment type: [Full-time]
About the role
We are building a Unified Service Operation Center (USOC) that supports critical telecom network infrastructure and enterprise services. We are hiring experienced leaders to run 24/7 operations, own SLA performance and drive continuous improvement.
Open positions
- USOC Manager: 15+ years in telecom operations, including 7 years leading large NOC/SOC or managed-services teams. ITIL required; PMP preferred.
- NOC Team Leader: 10+ years in network operations, including 4 years in team leadership. CCNP/JNCIP preferred.
- Service Assurance Team Leader: 12+ years in operations/service assurance, including 4 years leading assurance teams. ITIL required.
- NOC Shift Manager: 9+ years in a NOC, including 3 years as shift lead or incident coordinator. ITIL preferred. Rotating shifts.
Key responsibilities
- Lead multidisciplinary teams across monitoring, incident management, assurance and field maintenance
- Own KPIs, SLAs, escalation procedures and management reporting
- Direct major-incident response and service restoration
- Govern problem and change management and service improvement plans
- Coach and develop teams
Requirements
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Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science or related
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Strong knowledge of IP/MPLS, optical transport, access networks and FTTx
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Proven 24/7 operations and SLA delivery experience
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Strong leadership and communication skills
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Network operations and engineering
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Telecom Network Engineers – NOC, IP/MPLS, Optical, FTTx, OSP & Field
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Experience: 6–10+ years
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Location: [City]
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Employment type: [Full-time]
About the role
We are hiring experienced engineers and specialists to operate, maintain and assure a critical telecom network covering core, transport, access and outside plant.
Open positions
- Core Network Front Office Engineer: 6+ years NOC, 3 years monitoring core/backbone. CCNA required. 24/7 shifts.
- IP/MPLS Back Office Engineer: 9+ years, 5 years in service-provider IP/MPLS back office. CCNP-SP/JNCIP-SP required.
- Optical Transport Back Office Engineer: 9+ years, 5 years in optical back office (DWDM/OTN).
- Senior Network Service Assurance Engineer: 8+ years, 4 years in service assurance/advanced troubleshooting.
- Network Operations Assurance Specialist: 9+ years, 3 years in assurance/operational governance.
- Access & FTTx Service Assurance and Enablement Specialist: 8+ years, 5 years in FTTx (GPON/XGS-PON).
- Outside Plant (OSP) Assurance Specialist: 8+ years OSP, 4 years in fiber maintenance/QA.
- Electromechanical & Data Centre Assurance Specialist: 10+ years critical facilities, 5 years in telecom sites/data centres.
- Field Maintenance Engineer: 7+ years field work, 4 years in preventive/corrective maintenance. Valid driving license.
Key responsibilities
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Monitor, diagnose and resolve network incidents across all domains
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Execute approved configurations, maintenance and restoration activities
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Lead root-cause analysis and vendor escalations
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Validate service recovery, test results and technical documentation
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Assurance, governance and support
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Telecom Assurance & Governance Specialists – PMO, Change, Reporting, HSE & More
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Experience: 7–10+ years
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Location: [City]
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Employment type: [Full-time]
About the role
We are hiring senior specialists to provide independent assurance over performance, governance, delivery and safety across telecom operations.
Open positions
- Performance & Reporting Assurance Specialist: 8+ years. Excel, Power BI, SQL.
- Senior Reporting & Performance Analyst: 7+ years, 3 years in telecom/managed services. Power BI, DAX, SQL.
- PMO Assurance Specialist: 10+ years PMO, 5 years in telecom/tech infrastructure. PMP required.
- Change Management Assurance Specialist: 8+ years, 4 years in change management. ITIL required.
- Handover & Operational Readiness Assurance Specialist: 8+ years, 4 years in commissioning/acceptance.
- Business Service Fulfillment & Enablement Assurance Specialist: 8+ years, 4 years in enterprise fulfillment.
- Business Service Assurance Specialist: 8+ years, 4 years in enterprise service assurance.
- Senior Safety Assurance Specialist: 8+ years HSE, 4 years in telecom/infrastructure. NEBOSH IGC required.
- Senior Resources & Inventory Management Assurance Specialist: 8+ years, 4 years in telecom/tech infrastructure.
- Senior SOC Automation & Integration Assurance Specialist: 8+ years, 4 years in OSS integration. Python, REST APIs, SQL.
Key responsibilities
- Independently validate KPIs, SLAs, reports and delivery progress
- Review changes, handovers, safety controls and asset records
- Identify gaps and risks and drive corrective actions through to closure
- Report findings and recommendations to management
Requirements
- Bachelor's degree in Engineering, IT, Information Systems