About this role
Job title: Usher/Ticket Taker
About the Role Join Live Nation as an Usher/Ticket Taker to help ensure guest safety, maintain a clean and presentable venue, and engage with guests to assist with their needs before, during, and after shows. You will work at a Live Nation venue, scanning tickets, guiding seating, and supporting a safe and enjoyable experience for every guest.
What You'll Do
- Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
- Assist with keeping the venue safe, clean, and presentable to the guest.
- Resolve guest complaints or problems.
- Examine tickets or passes to verify authenticity.
- Provide assistance to guests with special needs, such as helping with seat accommodations.
- Show CARE by participating in venue recycling efforts before, during and after the show.
- Guide guests to exits or provide other instructions or assistance in case of emergency.
- May assist in verifying staff credentials to generally restricted areas.
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
- Assist patrons by giving directions places inside or outside the venue.
- Ensure guests are safely enjoying the show.
- Additional tasks as requested by management.
What We're Looking For
- A safety-conscious approach, with SAFETY for employees and guests as a top priority.
- A CARE-driven mindset, treating guests and teammates with care and delivering service excellence.
- A commitment to delivering ENCORE moments of service excellence for fans.
- A focus on EFFICIENCY and being well-organized to stay on top of tasks.
- Willingness to engage with guests and assist before, during, and after events.