Usher Supervisor

Job title: Usher Supervisor

About the Role The Usher Supervisor is a hands-on supervisory role responsible for supervising and coordinating ushers during events at Live Nation venues, with potential management functions.

What You'll Do

• Direct and supervise Ushers and other employees performing similar services as directed.
• Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints.
• On an ongoing basis lead and train staff to ensure staff are well-informed on event specific details.
• Coordinate team rest periods in accordance with state and local law and help to find coverage.
• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Oversee productivity and work assignments of the Ushers and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.
• Other tasks as assigned by the Cleaning Services Manager.
• Assign and schedule team members to specific duties.
• Enforce safety, health, and security duties.

What We're Looking For

• High School Diploma or equivalent.
• Familiar with Microsoft Office Suite.
• Attention to detail, quality and accuracy.
• Strong relationship building and communication.