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User Support Associate

Edenred
hybrid
Waltham, MA, United States Posted Sep 8, 2026

About this role

User Support Associate

Job Summary

Are you a people person looking to launch your career in Customer Experience? The User Support Associate (USA) role is your opportunity to build a meaningful career while doing what you do best, helping people and solving problems.

As the frontline voice of US Benefits & Engagement, you'll connect with users across phone and digital channels to deliver exceptional service experiences. This isn't just a support job; it's a foundation-building role designed for high-potential individuals who want to grow with us. You'll receive structured training, ongoing coaching, and clear pathways to advance into senior support, specialist, or leadership roles.

What makes this role special:

  • Growth-focused: We invest in developing our people with training and advancement opportunities

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