User Experience Researcher

Job title: User

Experience

• Researcher

• User

Experience

• Researcher

• At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Experience

• Researcher

• As a UX Researcher, you'll independently plan and execute research for scoped product problems, helping your team make confident decisions with user evidence. You'll balance rigor with speed and bring partners along through collaborative planning and synthesis.

• Team Overview

• Our global UX organization includes more than 100 professionals in design, research, education, and operations. We value collaboration, curiosity, and continuous growth. You'll be embedded with a Genesys Cloud product team, partnering closely with Product Design, Product Management, and Engineering. Together, you'll improve customer and employee experiences across key personas such as administrators, supervisors, and agents (depending on the product area). You'll be working with teams that are building AI-powered experiences, such as virtual agents, copilots, and automation, helping to shape how these capabilities are understood, trusted, and adopted by users. The team values fast learning cycles, clear decision-making, and shipping improvements grounded in real customer needs.

• You'll own end-to-end studies for defined questions and translate insights into actionable recommendations that move product work forward.

What You'll Do

• Own end-to-end studies for defined questions (plan, execute, synthesize, recommend).
• Select methods that fit the decision and constraints; balance rigor with delivery speed.
• Co-plan with design and PM; bring partners into sessions and synthesis when useful.
• Document decision-ready outputs and archive work in the research repository.

Requirements

• 2-4 years of UX or product research experience.

• Working knowledge of qualitative methods and basic quantitative/behavioral literacy.

• Strong study planning, participant empathy, and ethical research practices.

• Clear storytelling with evidence; ability to communicate limitations and confidence.

• Preferred Experience

• Experience researching AI-assisted, cross-system workflows.

• Experience researching B2B SaaS platforms or infrastructure products.

• Comfortable operating in ambiguous, fast-moving product environments, and skilled at turning findings into clear product decisions.

• What Success Looks Like

• Your studies are well-scoped and consistently influence design and product decisions.

• You choose methods and timelines that match the decision at hand.

• Partners actively engage in sessions, synthesis, and application of findings.

• Your documentation is easy to find, reuse, and build upon.

• Our Benefits At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

• Flexible work options – Hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our Galway office.

• Career development & growth – Continuous learning opportunities, mentoring, and clear paths for advancement.

• Competitive pension scheme – Employer-supported pension plan.

• Annual bonus program – Be rewarded for your impact and contributions.

• Comprehensive health coverage – Private health insurance, access to company dental plan, and wellness supports.

• Financial protection – Income Protection and Life Assurance, plus access to dedicated financial planning resources.

• Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options.

• Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.

• A flexible-first culture – Global team with flexible ways of working designed to help people do their best work.

• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

• Recognized globally – Genesys is Great Place to Work certified in multiple countries and a high percentage of employees are proud to tell others they work at Genesys.

• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

• What Happens After You Apply After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

• Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

• Stay Connected

• Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

• Get notified about relevant opportunities.

• Be the one building what's next - where AI, experience and impact come together.

• Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

• Reasonable Accommodations

• If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us. You can expect a response within 24–48 hours. If you have any questions, please include them in your email.

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• About Genesys

• Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. To learn more, visit www.genesys.ai.

• Not ready to apply?

• Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities. Sign up here.