Usability Researcher 2

Everforth Apex

Location: Vancouver, British Columbia (Remote)

Hourly Rate: $52.00 / hr

Role Overview

This organization is seeking a skilled Usability Researcher 2 to help shape the next generation of artificial intelligence-powered digital experiences. The successful candidate will work within a collaborative, cross-discipline community of designers, researchers, engineers, and writers who deliver holistic customer experiences across web and mobile platforms. This role contributes directly to the research and development of intuitive and engaging customer experiences, helping guide product and design decisions throughout the development cycle.

Key Responsibilities

• Collaborate within an agile environment with cross-discipline stakeholders to understand and prioritize user research requests.

• Utilize a broad portfolio of research techniques, from generative to evaluative, to inform product and design decisions.

• Deliver timely and actionable research findings to key stakeholders, communicating insights in clear and compelling ways.

• Work closely with cross-functional teams to ensure that user research insights are successfully incorporated into the product design.

• Design and conduct user research end-to-end for consumer technology products, translating findings into actionable recommendations for development and business stakeholders.

• Required Qualifications

• Education: A Bachelor’s degree in human-computer interaction, experimental, social, or cognitive psychology, behavioral science, human factors, or a related field is preferred.

• Experience: A minimum of 3+ years of professional industry experience conducting qualitative user research for consumer-facing technology products. Experience designing and conducting user research studies end-to-end is required.

• Technical

Skills

• Proficiency in both qualitative and quantitative research methodologies, with a proven ability to synthesize and analyze data from multiple sources. Experience with user research platforms such as UserTesting, dscout, and Qualtrics is required, alongside experience incorporating emerging AI-powered research tools into workflows.

• Preferred Qualifications

• Approximately 4 years of user experience research supporting consumer technology products.

• Prior experience working within a major technology company.

• Familiarity with next-generation AI-powered products and platforms.

• Strong portfolio demonstrating previous research execution, methodologies, and actionable product recommendations.

• Work Environment

• This position operates in a fully remote capacity within Canada, working standard business hours Monday through Friday. Candidates should be comfortable working independently and collaboratively in a fast-paced, agile digital product environment.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex

Benefits

• Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.