Urgent Care Veterinary Receptionist / Client Service Representative

Urgent Care Veterinary Receptionist / Client Service Representative

Ohana Urgent Care is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced urgent care setting, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — often during stressful, time-sensitive situations that require calm, clear communication and genuine empathy. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where urgency and compassion go hand in hand.

Schedule and compensation:

• Compensation: $20 - 23 per hour, for each hour worked

• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Tuesday–Friday. No on-call requirements.

Full-time

Benefits

• Package*:

• Health package: Medical, dental, and vision insurance

• Life insurance and disability

• Employee Assistance Program (EAP)

• 401k with company match

• Paid time off in accordance with site policy and applicable law

• Personal pet discount

• Uniform allowance

• Part-time team members may be eligible for limited benefits in accordance with company policy and state law*

• Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role

• Previous veterinary receptionist or healthcare-related front-desk experience preferred

• Proficiency in the following skills:

• Ability to manage a multi-phone line system while assisting in-person clients

• Experience working with veterinary practice management software, especially Cornerstone, preferred

• Exceptional verbal and written communication skills

• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations

• Strong organizational and time management skills

• Experience scheduling appointments and coordinating calendars preferred

• Ability to accurately process payments and maintain financial records

• Positive attitude and willingness to collaborate with a team

• Ability to remain calm, professional and solution-oriented during busy periods

• Why choose Ohana Urgent Care?

• Ohana Urgent Care in Ventura is a 1-doctor urgent care practice caring for dogs and cats. The hospital is designed around urgent and emergency care, giving veterinary professionals an opportunity to work with time-sensitive cases and provide focused patient support. The practice is part of the Ohana family of hospitals and emphasizes compassionate, personalized care and client education. For those who thrive in a faster-paced environment and enjoy making a real difference when clients need it most, this setting offers a focused and meaningful opportunity to contribute every single day. Ventura provides a relaxed coastal lifestyle with beaches, surfing, kayaking, hiking, local restaurants, arts, and a strong community feel.

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