Upscale Restaurant Service Manager

Upscale Restaurant Service Manager

Bedford, New York | Hospitality Operations | Not Remote | $75,000 to $80,000 | Job ID: 182891

Job Summary

We are seeking an experienced Service Manager to join a dynamic, hospitality-driven team at an upscale restaurant in Westchester, NY. This is an excellent opportunity for a hands-on leader who is passionate about exceptional guest experiences, elevated food and beverage service, and developing a high-performing front-of-house team.

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k)
• Commuter benefits
• Dining discounts
• Opportunities for career growth and advancement

Qualifications

• At least 1 year of management experience in a full-service restaurant.
• Proven experience leading high-caliber, upscale restaurant service.
• Strong knowledge of hospitality standards, food, beverage, and service protocols.
• Experience with wine sales and beverage service.
• Strong leadership, communication, coaching, and conflict-resolution skills.
• Ability to remain composed under pressure and anticipate guest and operational needs.
• Proficiency with POS and reservation systems, including managing the floor as a Maitre D.
• Applicable food protection certification and knowledge of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead, coach, and develop the front-of-house team while maintaining accountability and a positive work environment.
• Oversee daily service, floor plans, staffing, and opening and closing procedures.
• Deliver exceptional guest experiences, resolve concerns, and build relationships with regular guests.
• Reinforce food, wine, beverage, and service knowledge through pre-shift meetings and ongoing training.
• Coordinate with the culinary team to ensure smooth service and consistent hospitality standards.