About this role
A one-paragraph overview: The Retail Director reports to the General Manager and is responsible for setting up and managing the stores in line with company principles and guidelines. The role involves formulating and implementing policies, strategies, and business development plans for the store to achieve or exceed sales, profit, and cost objectives.
Responsibilities
- P/L responsibility for directly operated retail stores.
- Prepare annual sales and profit budgets for the stores and manage costs.
- Develop and oversee strategic initiatives to drive growth, profitability, customer satisfaction, operational efficiency, and productivity.
- Achieve sales objectives and define corrective actions, both short-term and long-term.
- Develop operational standards in accordance with corporate guidelines to ensure consistency with the brand’s image and service excellence.
- Analyze store/customer profiles and store potential based on typology to ensure appropriate merchandise strategy in assortment, inventory, and feedback.
- Manage store experience and visual merchandising to ensure proper in-store presentation and brand image.
- Foster a team-oriented culture by partnering with Human Resources to build store organization, identify resources, and develop people, including direct involvement in team building.
- Engage cross-functionally with the Communications Department for special events to enhance brand image and sales.
- Assist the General Manager in developing new business opportunities in existing and new locations.
- Build and maintain strong relationships with landlords and developers and manage collaborations to grow business with these partners.
- Oversee customer engagement initiatives in line with corporate guidelines to maintain consistency with brand image and service standards.
- Monitor KPIs and identify opportunities and improvement plans.
Requirements
- Minimum 15 years of progressive experience in retail operations and brand management in specialty stores or international luxury brand companies, with recent senior-level experience in retail.
- High commercial acumen, self-initiative, and a strategic and analytical mindset with a drive for results.
- Practical, hands-on experience in the China market with a proven track record of effective retail management initiatives and the ability to drive business goals.
- Maturity, strong leadership, and excellent communication skills, with a proven track record in leading, inspiring, coaching, developing, and succession planning for a large sales team.
- Ability to work effectively with overseas headquarter and comprehend cross-cultural communication.
- Fair, ethical, and of unquestionable integrity, with the ability to command respect from colleagues.