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Join a Team That's Fighting for New Mexico

Parnall Law Firm isn't just the largest personal injury firm in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most. And we want you helping maximize recovery for our clients at our best.

We're hiring a skilled and detail-oriented Billing Specialist to play a key role in ensuring providers submit bills accurately, insurance carriers pay promptly, and clients receive every dollar they're owed as quickly as possible. If you're a motivated professional who leads with integrity, thrives in a collaborative environment, and takes pride in the kind of precise, persistent work that makes a real difference for injured clients — read on.

Why You'll Love Working Here

We take care of our people. Parnall Law has been recognized as one of Albuquerque's best places to work year after year — and that's no accident. Here's what you can look forward to:

• $16/hour + consistent bonuses — your dedication and growth get recognized
• Full benefits package — comprehensive health, dental, and vision insurance
• Life & long-term disability insurance — because we've got your back
• 401(k) plan — we help you build a future, not just a paycheck
• Generous PTO + select paid holidays — real time off to recharge and reset
• In-office health bar — fuel your best work every day
• Opportunities for community outreach — give back alongside a team that cares
• Annual company goal trip — when the team wins, everyone celebrates together
• A positive, fulfilling environment — where learning, growing, and supporting one another are part of the culture
• Comprehensive training provided — we'll set you up for success from day one

What We're Looking For

• 1+ year of experience in billing, collections, accounts receivable/payable, bookkeeping, or legal experience preferred
• Experience reading or reconciling invoices, statements, or ledgers a plus
• Familiarity with insurance terminology (EOBs, claims, co-pays) is a plus but not required
• Comfort working with numbers, invoices, or basic bookkeeping a plus
• Excellent communication skills, verbal and written
• Strong advocacy for clients and against pushy insurance representatives or medical providers
• Confidence and motivation to exceed expectations
• Professional attire and demeanor
• Desire to learn, develop, and motivate team members
• Team player with the ability to adapt in a rapidly changing environment

What You'll Do

• As a Billing Specialist at Parnall Law, you are a critical advocate for our clients behind the scenes — ensuring every provider bill is submitted correctly, every insurance carrier pays on time, and every client walks away with the maximum possible recovery.

• MISSION STATEMENT

• The mission of the Billing Specialist is to ensure all providers submit their bills to health insurance or automobile (MedPay) insurance in a timely manner and further ensures the proper insurance carriers pay the provider bills in a timely manner, maximizing the net recovery for the client. Further, the Billing Specialist will verify all provider balances in a timely manner so that the settlement funds can be distributed to the client as soon as settlement funds are received.

• Making justice count, down to the last cent.

• RESULTS / OUTCOMES (What you must get done.)

• Attend firm-wide huddle every Monday at 8:00 AM

• Attend daily team mini huddles Tuesday through Friday at 8:00 AM

• Attend biweekly meetings with Team Lead fully prepared with supporting data to review individual metrics and create biweekly goals

• Open all subrogation claims within 14 days of the signed retainer

• Submit Med Pay and Health Insurance information to all treating providers within 30 days of being retained

• Submit Med Pay and Health Insurance information to all treating providers when providers are updated by Case Manager, within 15 days of new provider information

• Request final health insurance and Med Pay ledgers within 7 days of the client finishing treatment and being moved to Prep

• Verify all required outstanding medical balances within 7 days when a case moves into negotiations

• Verify any outstanding medical balances within 5 days of a case being settled

• Maintain a biweekly activity level of 1,000 or more in SmartAdvocate

• Ensure overdue tasks never exceed 60

• DUTIES / RESPONSIBILITIES

• Follow up with all providers after providing Med Pay and health insurance information to ensure bills are being properly submitted to the proper carrier

• Maintain accurate records of all bills, payments, adjustments, and remaining balances to facilitate negotiating discounts by disbursement staff, paralegals, and attorneys — maximizing recovery for our clients

• Coordinate benefits with available insurance including but not limited to Med Pay, health insurance, Medicaid, Medicare, Veterans Benefits, and other federal and state programs

• Open claims and submit necessary documents for Medicare and Tricare benefits

• Maintain the client's Medicare portal

• Answer incoming calls via the First Call Group

• Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape

• Follow and maintain all firm policies and procedures

• REPORTING RELATIONSHIP

• Reports directly to Settlement Department Team Lead

• Secondary reporting to Settlement Director

• This is a full-time, 100% in-office position located in Albuquerque, NM.

• Parnall Law Firm is an Equal Opportunity Employer.