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Role Overview

We’re looking for a detail-oriented Accounts Receivable & Billing Specialist to join our remote team on a full-time basis. This role focuses primarily on Accounts Receivable (approximately 80%) and partial Billing functions (approximately 20%), though this split may fluctuate based on staffing needs. For example, if a team member is on PTO, this individual may be required to temporarily take on full AR or full Billing responsibilities until that employee returns.

Key Responsibilities

• Accounts Receivable

• Pull and review Accounts Receivable information and Statements of Account (SOA) in QuickBooks Online for customers with past due balances

• Monitor AR aging and proactively follow up with customers on outstanding invoices via Microsoft Outlook

• Send updated SOAs and aging reports to customers in a timely and professional manner

• Process and apply incoming payments, keeping accounts accurate and current

• Flag aged or high-risk accounts to management and support escalation as needed

• Billing

• Review and complete invoice charges in Crown, the company’s transportation management and billing software

• Send invoices to customers through Crown

• Prepare Excel reports of invoiced jobs for upload into QuickBooks Online (coordinating with Honie)

• Communicate with customers regarding billing information for completed jobs via Microsoft Outlook

• Maintain accurate and organised billing records

• Note: Responsibilities are not limited to those listed above.

• Software & Tools

• QuickBooks Online (QBO)

• Primarily used to extract Accounts Receivable information and Statements of Account (SOA) for customers with past due balances. Use is relatively limited and can be taught.

• Microsoft Outlook

• Primary communication tool for contacting customers regarding outstanding invoices, following up on past due accounts, and providing billing information for completed jobs.

• Crown

• Transportation management and billing software. Responsibilities include reviewing and completing invoice charges, sending invoices to customers, and preparing Excel reports of invoiced jobs for QBO upload. Experience with Crown is a significant advantage, as it is the most specialised platform in this role.

• Microsoft Excel

• Used to prepare invoiced job reports for upload into QuickBooks Online.

Requirements

• Proven experience in accounts receivable, billing, or collections

• Strong attention to detail and accuracy when working with financial data and documentation

• Confident, professional written communication skills for client-facing follow-ups

• Comfortable working independently in a fast-paced, deadline-driven remote environment

• Reliable internet connection and a quiet, dedicated remote working setup

• Availability to temporarily expand scope and cover full AR or Billing functions during team absences

• Nice to Have

• Experience with Crown transportation management software (considered a significant advantage)

• Background in freight, logistics, or import/export billing

• Familiarity with bonded cargo, MAWB/HAWB documentation, or customs-related charges

• Prior experience working with US-based clients in an EST-aligned shift

• Schedule & Logistics

• Schedule: Full-time, remote

• Time zone: EST alignment required

• Start date: Immediate / as soon as a suitable candidate is identified