About this role
To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.
Requirements
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Key Responsibilities
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Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.
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Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.
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Coordinate Group meetings and training.
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Drive process improvement initiatives to enhance customer experience and operational efficiency.
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Ensure GL reconciliation checks are accurate and escalate exceptions.
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Supervise periodic spot checks and process audits across key E-business Operations functions.
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Mentor and train QA team members on process knowledge, audit expectations, and documentation standards.
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Assign and monitor review tasks based on team capacity and priorities.
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Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).
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Support internal/external audit reviews and respond to QA-related queries.
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Skills/Competencies
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Ability to lead a team and make sound judgments based on evidence and QA findings.
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Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces.
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Understanding of governing principles and rules of E-business operations.
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Ability to spot errors, inconsistencies, or deviations in data or processes.
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Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively.
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Good verbal and written skills.
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Working closely with operations, compliance, IT, or other relevant teams.
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Handling discrepancies or quality concerns tactfully.
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Qualification
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First degree in any Discipline with a minimum of Second-Class honors.
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Relevant Masters’ degree will be an advantage
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Professional Membership
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A recognized professional certification will be an added advantage
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Minimum Experience
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Minimum of 6 years relevant experience.