Unified Communications Engineer

ExxonMobil Argentina - Unified Communications Engineer

About us

At ExxonMobil, our vision is to lead in energy innovations that advance modern living while reducing emissions. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.

We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together.

More about us:

ExxonMobil Argentina was established in 2004 and our diverse and multinational workforce of more than 2800 colleagues have been powering ExxonMobil’s global businesses ever since. We are proud to be part of an inclusive, safe, and vibrant work environment.

The IT department is seeking new candidates to its dynamic team. The department provides support worldwide to the Organizations all along the value chain from exploration through site development to production.

What role you will play in our team:

The Communications and Collaboration Engineer is responsible for operating, supporting, and continuously improving enterprise communication and collaboration platforms. This role focuses on delivering reliable, secure, scalable, and user-friendly services that enable seamless communication and collaboration across the organization.

The role includes supporting and enhancing technologies related to voice, conferencing, messaging, and collaboration platforms, while driving operational excellence through automation, integrations, and process improvement. The objective is to provide stable and efficient collaboration services, allowing employees and business teams to communicate effectively while minimizing operational complexity.

In this role, you will apply engineering and operational best practices, contribute to service modernization initiatives, and play an active role in improving reliability, automation, user experience, and operational efficiency. You will also collaborate closely with infrastructure, networking, security, and business teams to deliver innovative solutions and support production services as needed.

While this description covers a broad range of technologies, we are hiring for multiple teams. We value strong experience in some of these areas and a willingness to learn others, you are not expected to meet every requirement to apply.

What you will do:

• Operate and support enterprise collaboration and communication platforms

• Manage administration, configuration, maintenance, and service requests for voice and collaboration technologies

• Troubleshoot incidents, perform root cause analysis, and improve service reliability and availability

• Support voice-related services including call routing, auto attendants, IVR solutions, and conferencing technologies

• Contribute to the implementation, enhancement, and optimization of collaboration platforms and communication services

• Design and develop automation solutions to streamline operational processes and reduce manual effort

• Build and maintain scripts, integrations, and self-service capabilities for collaboration platforms

• Develop internal tools, dashboards, portals, and workflow solutions that improve user and administrator experiences

• Collaborate with business and technical teams to translate requirements into scalable technical solutions

• Apply engineering and DevOps principles to collaboration platform management and service delivery

• Follow Incident, Problem, and Change Management processes and governance standards

• Support projects and technology initiatives across the collaboration ecosystem

• Partner with networking, infrastructure, security, and end-user support teams to ensure platform performance and reliability

• Participate in on-call rotations and planned maintenance activities as required

About you:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience

• 3+ years of experience supporting Collaboration, Unified Communications, Voice, Infrastructure, or related technology environments

• Experience supporting enterprise collaboration platforms such as Zoom, Microsoft Teams, or similar solutions

• Experience with voice and telephony technologies including call flows, IVR, auto attendants, and related services

• Hands-on experience with scripting and automation using PowerShell, Python, JavaScript, or similar technologies

• Experience developing automation solutions, integrations, and operational tooling

• Knowledge of REST APIs and enterprise system integrations

• Experience building web applications, portals, dashboards, or workflow-based solutions

• Understanding of software development practices, source control, testing, and deployment methodologies

• Strong troubleshooting, analytical, and problem-solving skills

• Experience working with Incident, Problem, and Change Management processes

• Experience working in Agile or collaborative environments

• Ability to work effectively in a global, cross-functional organization

• Strong focus on service quality, innovation, automation, and continuous improvement

• Good English communication skills (written and spoken)

Nice to have:

• Experience with modern web development frameworks (React, Angular, Vue.js, or similar)

• Experience with Power Platform (Power Apps, Power Automate) or other low-code/no-code solutions

• Familiarity with Microsoft 365 services and collaboration ecosystem

• Knowledge of networking fundamentals (QoS, DNS, VPNs, MPLS, TCP/IP, firewalls)

• Experience integrating Zoom, Microsoft Teams, Microsoft 365, or other enterprise platforms through APIs

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