About this role
Job summary
The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements.
Key responsibilities
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Administer and support voice, telephony, conferencing, or collaboration platforms
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Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration
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Support implementation, upgrades, and integration of communications solutions
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Maintain documentation, diagrams, operating procedures, and support records
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Coordinate with network, systems, and field teams on platform dependencies and changes
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Support user issues, service requests, and operational continuity activities
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Contribute to testing, validation, and service improvement efforts
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Help ensure secure, stable, and supportable communications capabilities
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Required qualifications
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Experience supporting unified communications, VoIP, telephony, or collaboration environments
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Strong troubleshooting and customer-support skills
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Familiarity with endpoint integration, platform administration, and service support processes
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Understanding of network and QoS concepts related to voice and collaboration services
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Ability to work onsite in a secure environment
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Active TS/SCI and ability to maintain access as required by the program
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Preferred qualifications
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Experience with Cisco UC or similar platforms
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Experience with video, AV, conferencing, or call-management environments
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Familiarity with SIP, secure voice, or enterprise communications architectures
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Experience in government or classified environments
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Lead experience guiding standards, design choices, or junior engineers
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Work environment / program context
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This role supports communications capabilities that users depend on every day.
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Job Info
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Job Identification
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296684
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Job Category
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Consulting
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Posting Date
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08/19/2026, 05:01 PM
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Job Schedule
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Full time
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Locations
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Remote Worker, Remote, MD, 20646, US
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Total Compensation Range
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USD 155210 - USD 200860