UK Service Operations Director

UK Service Operations Director

Location

United Kingdom (Remote)

About Carrier

Carrier is the leading global provider of intelligent climate and energy solutions. We create innovative technologies that make modern life possible through heating, ventilation, air conditioning, refrigeration, fire, security, and building automation solutions.

At Carrier, you'll join a global team committed to delivering smarter, safer, and more sustainable solutions for our customers while helping shape the future of the built environment.

About the Role

We are looking for an experienced and inspirational UK Service Operations Director to lead the transformation and growth of our Commercial HVAC and Residential Service businesses across the UK.

Reporting to the UK Managing Director, this senior leadership role is responsible for the overall operational and financial performance of the UK Service business. You will drive operational excellence, improve profitability, enhance customer satisfaction, and support the continued growth of our service offering, including digital and connected services.

Working closely with European Service functional leaders, you will develop and execute strategies that improve productivity, strengthen our installed base, increase service agreement renewals, and deliver sustainable business growth.

This role requires regular travel across the UK.

Key Responsibilities

• Lead the operational and financial performance of the UK Service business, ensuring delivery of revenue, gross margin, EBIT, cash flow, and profitability targets.

• Own the annual operating budget, forecasting, operational planning, and performance management across the Service organisation.

• Drive continuous improvement initiatives that increase operational efficiency, productivity, and profitability across field and back-office teams.

• Ensure the consistent delivery of high-quality service operations while maintaining standardised processes and best practices.

• Partner closely with the UK Service Sales Director to accelerate service growth, increase order intake, and expand recurring revenue opportunities.

• Lead the implementation and adoption of connected and digital service solutions to enhance customer value.

• Monitor operational performance through key performance indicators and implement corrective actions where required.

• Develop strategic action plans to improve pricing performance, gross margins, and overall business performance.

• Build strong executive relationships with key customers, acting as a senior sponsor for strategic accounts.

• Lead, coach, and develop a high-performing Service organisation, supporting talent acquisition, succession planning, and employee development.

• Promote a culture of safety, ethics, compliance, and operational excellence across all Service teams.

• Ensure compliance with all company policies, health and safety standards, and applicable UK legislation.

• Collaborate with regional and European leadership teams to support strategic initiatives and continuous business improvement.

• What You Will Bring

• We are looking for a proven operational leader who combines strong commercial awareness with a passion for developing people and delivering exceptional customer service.

• Required Experience

• Significant leadership experience within a service, maintenance, engineering, or technical operations environment.

• Demonstrated success managing large operational teams within a complex, multi-site organisation.

• Strong commercial and financial management experience, including budgeting, forecasting, and profit and loss responsibility.

• Experience leading operational transformation and continuous improvement initiatives.

• Proven ability to develop high-performing teams through coaching, mentoring, and leadership.

• Excellent stakeholder management and communication skills, with the ability to influence at executive level.

• Strong analytical and problem-solving skills with a data-driven approach to decision making.

• Experience working with ERP and field service management systems such as SAP, ServiceMax, or similar platforms.

• Proficiency with Microsoft Office applications.

• Desirable

• Bachelor's degree in Engineering, Business Administration, or a related discipline.

• Knowledge of Commercial HVAC, Residential HVAC, Building Services, or a related technical industry.

• Experience leading digital service transformation and connected service solutions.

• Why Join Carrier?

• Carrier offers an environment where innovation, collaboration, and continuous improvement are at the heart of everything we do. You'll have the opportunity to shape the future of our UK Service business while working with talented colleagues across Europe and around the world.

• We offer competitive compensation, comprehensive benefits, professional development opportunities, and the chance to make a real impact in a global organisation committed to sustainability and technological innovation.

• Our Commitment to Inclusion

• Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

• If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.

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• Use of AI in Recruitment

• Technology‑enabled tools may support parts of the recruitment process, with oversight by people.

• At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people