About this role
The Role
The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.
A Pension Administrator at WTW:
- Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation
- Accurately handles basic member request such as data updates and straightforward calculations. This also includes answering queries via letter and email.
- Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.
- Resolves member queries by providing excellent member and client care in an empathic and supportive manner
- Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts
- Timely and accurate timesheet submissions
- Support colleagues for holiday cover and workload peaks
- Adhere to WTW hybrid work model, in-office compliance of 20%.
- Take initiative to proactively share knowledge and/or experience with team members
- Comply with ISO 9001, ISO 27001 and Professional Excellence standards
- Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
- Know and live the Willis Towers Watson values
Qualifications
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The Requirements
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Bachelor’s degree in Business, Finance, or with up to 2 years of relevant professional experience in administration, customer service, or BPO operations supporting financial services, insurance, or retirement benefits is an advantage and pass given assessments
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Higher level-consideration:
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Proven ability to manage more complex tasks with minimal supervision, mentor peers, or contribute to process improvements
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2+ years of relevant professional experience
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Interpersonal skills to include excellent written and verbal communication
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Proficiency in Microsoft Office tools including Outlook, Excel and Word
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Strong analytical and problem-solving skills
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Eagerness and commitment to learn and build pension administration expertise
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Able to work well under pressure and meet targets
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Ability to organize and prioritize with strong attention to details
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Professional and responsible approach to work, clients and associates
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Ability to complete multiple task within established deadlines
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WTW is an equal opportunity employer