About this role
Job title: Trouble Shooter Technician Based at: Romania-Bucharest Introduction For almost 30 years, Alstom has been an innovative pioneer playing an important role in Romania’s transition towards a modern and sustainable railway transport. From state-of-the-art digital rail control, to infrastructure and electrification projects, along with metro trains and the long-term maintenance of the metro fleet in the country’s capital city Bucharest, Alstom is constantly making a difference in the mainline and urban rail transport in Romania. Through the diversity and complexity of its projects, Alstom is a very attractive employer for the young generations of Romanian specialists, giving them a unique chance to professionally grow in an international environment with access to worldwide knowledge and capabilities.
Overview
Troubleshooting of Alstom products at customer site in order to ensure their availability. Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel. Key accountabilities Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair Carry out Fleet check activities Reports & register any deviation (failure/event) in Failure Management data base including configuration data Support operation helpdesk Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair Support Implementation Field Modifications (FM operator), if required Support specific technical investigations by Engineering or internal/external Suppliers Recommends preventative and corrective actions Instructs and directs operators in field modification and repairs if needed Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed Lead Troubleshooter team, if needed Conducts peer reviews of PI activities and provide technical leadership if requested Contribute to Return of Experience Education requirements Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position) Field Experience (> 10 years for Senior position) EHS knowledge and exposure Product knowledge English language - mandatory