Treatment Specialist (Receptionist)

Job title: Treatment Specialist (Receptionist)

About the Role OrangeTwist is seeking a motivated, entry-level or soon-to-be licensed Esthetician to join our team as a Treatment Specialist (Receptionist). This role is expected to primarily focus on front desk responsibilities during the first ~12 months, with responsibilities centered on reception, administrative support, client communications, and sales activities. Training in OrangeTwist’s esthetic treatments is provided for professional development and preparation for potential future growth and does not guarantee a promotion or transition into an Esthetician role within a specific timeframe. Based on business needs, availability, and completion of required licensing and qualifications, you may be asked to assist with treatments on a limited or backup basis. If a licensed Esthetician position becomes available prior to the completion of the 12-month period and the business determines you are qualified and ready, an earlier transition may be considered; however, such a transition is not guaranteed. Location: Princeton, NJ.

What You'll Do

• Front Desk, Reception & Administrative (Primary Focus – First 12 Months): Serve as the first point of contact for all clients, delivering a welcoming, professional, and high-quality experience; greet visitors, complete the check-in process, and connect clients with the appropriate OrangeTwist team member; answer phones and center email in a courteous, professional, and timely manner; schedule appointments, manage client communications, and respond to questions and inquiries; process client payments and support retail and service sales; receive, sort, and distribute daily mail; prepare outgoing mail and packages; perform general clerical duties including filing, photocopying, organizing, and maintaining records; partner with Center Management to order and maintain front desk and office supplies; maintain a clean, organized, and welcoming reception area; handle confidential and sensitive information with discretion and professionalism.
• Sales, Client Engagement & Business Support: Build and maintain positive client relationships to support retention and satisfaction; promote OrangeTwist services, memberships, rewards, and referral programs; support lead generation, referrals, and outbound client communications as assigned; assist with business-to-business (B2B) outreach and community engagement initiatives; represent OrangeTwist in a positive and professional manner at all times.
• Training & Professional Development (Secondary Focus – After 6 months): Learn OrangeTwist treatments, skincare services, and procedures; participate in hands-on training and observation of treatment protocols for development purposes; assist with treatments on a limited or backup basis when business needs require and qualifications are met.

What We're Looking For

• Currently in an esthetics program OR Certificate of Completion of an esthetics program
• State Board Certification of Barber and Cosmetology
• Valid State Esthetician License; current, unrestricted license to practice in the state
• Minimum 1 year of experience in sales
• Master Esthetician License preferred (where applicable by state regulations)
• Advanced Esthetician License preferred (where applicable by state regulations)
• Laser Certification preferred (required where mandated by state regulations)

Compensation & Benefits

• Salary: $27-$63 hourly, based on performance
• Benefits: comprehensive medical, dental & vision insurance
• Retirement: 401k employee contributions, FSA, and dependent care options
• Time off: paid time off, sick time, and paid holidays
• Education: continuing education with our own University
• Perks: employee referral bonus program, employee resource groups, and professional development
• All benefits dependent on role and eligibility