Treatment Coordinator

Treatment Coordinator

Treatment Coordinator

• Job Type Full Time , Onsite
• Qualification BA/BSc/HND , OND
• Experience 2 - 10 years
• Location Abuja
• City Wuse
• Job Field Medical / Healthcare
• Salary Range ₦100,000 - ₦150,000/month

Location: Glisten Dental Clinic, 6 Tamale Street, Wuse Zone 3, Abuja

About the Role

We are looking for an experienced Treatment Coordinator who will help patients move comfortably from consultation to treatment.

You will work closely with our dentists, reception team and management to make sure patients understand their treatment plans and have the support they need to make informed decisions.

This role requires someone who is warm and caring, but also organised and good at follow-up.

You should be comfortable speaking with patients about treatment plans, costs, appointments and next steps without making them feel pressured.

What You Will Be Doing

• Meet and speak with patients after their consultations
• Help patients understand their treatment plans
• Explain treatment processes in simple, easy-to-understand language
• Answer questions about treatment and appointments
• Work closely with dentists to clarify clinical questions
• Discuss treatment costs and available options professionally
• Follow up with patients who have not started recommended treatment
• Follow up with patients who have postponed or missed appointments
• Contact patients through telephone and WhatsApp
• Keep accurate records of patient follow-ups
• Help patients schedule and coordinate appointments
• Follow patients through longer treatment journeys
• Help reactivate patients who have stopped coming to the clinic
• Contact patients who are due for recalls
• Identify why patients may be delaying treatment and communicate this to the team
• Maintain a clear list of patients who require follow-up
• Help create a smooth and personalised patient experience
• Collect patient feedback and share useful feedback with management

What We Are Looking For

• At least 2 years of relevant professional experience
• Experience in treatment coordination, healthcare, sales, customer service, hospitality or a similar role
• Degree, HND, OND or equivalent qualification
• Excellent communication skills
• Comfortable speaking with patients on the phone and WhatsApp
• Good listening skills
• Strong follow-up ability
• Good organisational skills
• Comfortable discussing prices and treatment plans
• Professional appearance and communication
• Good emotional intelligence
• Comfortable working with targets
• Dental or healthcare experience is an advantage

Show Us What You Have Done

Tell us about something you have achieved in a previous role.

For example:

• Increased customer bookings
• Improved customer retention
• Followed up leads successfully
• Increased sales
• Improved appointment attendance
• Managed a customer database
• Helped customers make decisions about a service
• Created a follow-up system
• Please provide evidence where possible.
• You may remove confidential customer or company information.

The Kind of Person We Want

The right person for this role should be:

• Warm and approachable
• A good listener
• Patient
• Confident
• Organised
• Persistent without being pushy
• Good at building relationships
• Comfortable talking about money
• Good at following up
• Able to handle difficult conversations calmly
• Professional at all times
• Genuinely interested in helping patients

What We Offer

• Competitive salary
• Professional working environment
• Training and career development
• Opportunity to grow with the clinic
• Opportunity to develop into a senior patient experience or operations role