Travel Support Specialist

About the Role Join Navan's Global Operations and Service team to directly support travelers' needs, resolve issues, and drive a best-in-class customer experience. You'll be the front line, solving problems, communicating effectively, and providing regular feedback to product, design, and engineering to help continually improve our platforms and traveler journeys. What You'll Do

• Assist travelers with best-in-class travel support through multiple channels: chats, calls and emails.
• Maintain extensive supplier, destination, and system knowledge.
• Make quick and accurate analyses of customer needs, personas, and level of urgency.
• Provide accurate information for hotel, flight, car and rail bookings, as required.
• Support users with self-service of the Navan platform and app where possible.
• Respond to customers within SLA expectations and requirements.
• Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
• Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
• Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
• Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
• Adhere to attendance policy and complete all assigned training.
• Meet individual performance metrics in support of the organization and company business objectives. What We're Looking For
• 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment.
• 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory.
• Experience of local market supplier content and booking practices in both ARC and BSP markets.
• In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2).
• Experience of NDC, Low cost carriers and third party content aggregators and their booking management practices is a plus.
• Full understanding of travel industry regulations, along with worldwide compliance requirements.
• Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement. Nice to Have
• Additional language skills beyond English are a bonus.
• Familiarity with NDC and third-party content aggregators. Compensation & Benefits
• Comprehensive benefits program including healthcare coverage, insurance offerings, and wellness resources for you and your family.
• Retirement savings programs and opportunities to participate in Navan’s equity plans.
• Flexible time off, country-specific holidays, and paid parental leave for all new parents.
• Connectivity and commuting support, mental health resources, and exclusive travel-related perks.
• Benefits tailored by country and evolving with you.