Travel Support Specialist

About the Role

Join Navan's Global Operations and Service team to directly support travelers and deliver best-in-class customer experience. As a front-line role, you’ll resolve issues, collaborate with internal teams, and provide feedback to product and engineering to improve our platforms. What You'll Do

• Assist travellers with best-in-class travel support through chat, phone, and email.

• Maintain extensive supplier, destination, and system knowledge.

• Analyze customer needs, urgency, and personas to respond quickly and accurately.

• Provide accurate information for hotel, flight, car, and rail bookings.

• Help users self-serve on the Navan platform and app.

• Respond to customers within SLA requirements.

• Follow travel, expense, and compliance procedures.

• Share progress and performance feedback with stakeholders.

• Stay up-to-date on product launches, supplier updates, and industry changes.

• Build travel industry knowledge to set the standard for support.

• Adhere to attendance and complete required training.

• Meet individual performance metrics aligned to company objectives. What We're Looking For

• 4+ years in a TMC/BT consultant role covering air, rail, and hotel.

• 2+ years of GDS experience (Sabre, Amadeus, Galileo) at intermediate level — mandatory.

• IATA accreditation (WWAFT/WAII/BA2).

• Customer service experience in a contact center or customer-facing role.

• Tech-savvy with Gmail, Zendesk, Slack, Salesforce, and Navan internal platform.

• Flexible with non-traditional shifts (early mornings, late evenings, weekends).

• Ability to multitask and resolve urgent matters quickly.

• Empathetic, professional demeanor.

• Independent thinker who uses available resources to troubleshoot.

• Strong verbal and written communication.

• Team player who collaborates and provides feedback.

• Interest in travel and basic world geography. Compensation & Benefits

• Comprehensive benefits including healthcare, insurance, and wellness resources; retirement savings and equity plan.

• Flexible time off, country-specific holidays, and paid parental leave.

• Connectivity and commuting support, mental health resources, and exclusive travel-related perks.

• In-office four days a week.