About this role
About the Role Join Navan's Global Operations and Service team to directly support travelers' needs, solving issues and delivering a best-in-class customer experience. As frontline teammates, you will provide feedback to product, design and engineering to improve our platforms and traveler journeys, while directly impacting day-to-day operations and product development. What You'll Do
- Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required.
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives. What We're Looking For
- 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment.
- 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management), mandatory.
- Experience of local market supplier content and booking practices in both ARC and BSP markets.
- In-depth knowledge of complex itineraries, air fares and fare construction calculations including nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2).
- Experience of NDC, low-cost carriers and third-party content aggregators and their booking management practices is a plus.
- Full understanding of travel industry regulations, along with worldwide compliance requirements.
- Skilled communicator, proficient in both verbal and written English.
- Additional language skills outside of English are a bonus, but not a requirement. Nice to Have
- Additional language proficiency beyond English.
- Familiarity with NDC and low-cost carrier ecosystems and booking practices. Compensation & Benefits
- Pay Range: $20–$45 USD per hour.
- Navan offers a comprehensive benefits program including healthcare coverage, retirement savings, equity plans, flexible time off, country-specific holidays, paid parental leave, connectivity and commuting support, mental health resources, and exclusive travel-related perks.
- Navan supports a culture of excellence with recognition as a Best Place to Work and opportunities for growth in a fast-paced environment.