Travel Service Agent/Consultant

Travel Service Agent/Consultant - Mthatha

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.

ITravel , a division of Icebolethu Group is currently in search of suitable candidate to fill the position of Intermediate Travel Service Agent/Consultant located in Mthatha, Eastern Cape Province. The position is available on a fixed term basis within ITravel, a Division of Icebolethu Group.

Description

Responsibilities

Minimum Qualifications:

• Matric (required)

• Diploma in Travel/Tourism Management or equivalent (advantageous)

• Amadeus GDS certificate (advantageous)

Experience and Competencies required:

• Minimum 5 years Amadeus GDS experience

• Minimum 5 years’ experience in a travel agency environment

• Proven sales and marketing skills in a travel setting

• Strong communication (verbal and written)

• Customer-orientated and professional

• High attention to detail

• Self-motivated and able to work independently

• Strong time management and urgency handling

• Confident sales and negotiation skills

Key Performance Areas

Client Service and Sales Support:

• Respond to client enquiries telephonically and via email

• Acknowledge and respond to all online travel queries with SLA

• Ascertain client needs and recommend suitable travel products and services

• Provide VIP service and professional travel advice at all timesBooking and Reservations Management:

• Manage bookings using Amadeus GDS including pre-seating, special meals, and other travel requirements.

• Liaise with airlines, hotels, and other suppliers to secure best deals and packages

• Ensure all booking are confirmed, documented, and accurately captured in client files.

• Advise clients of travel conditions, fare rules, and terms and conditions.

Documentation and Compliance:

• Ensure all travel documentation is issued on time (invoices, tickets, itineraries).

• Update client booking files with accurate and complete details

• Comply with company and supplier policies, travel regulations, and terms of service.

Marketing and Sales Initiatives:

• Support the marketing team in promoting travel packages and campaigns

• Proactively upsell and cross-sell additional travel products and services.