About this role
Travel Retail Executive
About the role
- Purpose:
Supporting the development & maximization of the Travel Retail business in Asia.
Ensure day-to-day operations of the business are running smoothly with internal & external partners thus delivering sales targets.
- Main activities:
Key account management
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Identify new sales opportunities that will turn into long-lasting relationships.
Driving and monitoring product mix
Provide feedback on product mix and recommended assortment referring to Global Guidelines.
Follow up with TR operators and make sure they are following up our guidelines of order placement.
Highlight growth opportunities for specific product category if any.
Cost management & OPEX / CAPEX follow up
Improve cost efficiency of the department.
Perform on going data entry activities to different budgeting template requested by Finance team.
Make sure payment made before due date in order not to jeopardize daily operation.
Synchronize OPEX figures with Finance team before every re-forecast stages
Ensure the operation of POS is smooth and efficient
Maintain consistently high level of customer service and satisfaction.
Coordinate with VM team on seasonal material and props so to increase the brand presence at POS.
Follow up with CXA team so to ensure product knowledge and selling technique are delivered to TR operators.
Profile
- Main skills, competencies and knowledge required:
Professional background:
Degree in textile or related discipline;
5+ years of wholesale / Travel Retail experience for global market. Ideally from fashion categories
Skills
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A dynamic team player with excellent communication
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Work independently under pressure and ability to adopt changes
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Strong organization skills particularly on driving & organizing new businesses
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Proficient computer literacy, particularly in Excel spreadsheets, charts, & Powerpoint presentations
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Fluent in English, added benefit in French, Chinese & other languages
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Embody brand values: Joie de vivre, Authenticity, Elegance
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Understand and embody brand values : Joie de vivre, Authenticity, Elegance
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Embody company values: Collaborative, Accountable, Audacious, Respectful
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Understand and embody company values : Collaborative, Accountable, Audacious, Respectful
Specific requirements:
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Occasional travel to China, South East Asia regions and France is required;
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Good command of English and Chinese
Location
LocationAddress
30 Harbour Road, Wan Chai, Hong Kong
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