Travel Fulfilment Specialist

About the Opportunity

This is a unique opportunity for an Operations or Fulfillment specialist to leverage their broad industry knowledge and experience to support our Product Operations team. As a rapidly growing business, the position is fast paced & hands on, covering vast aspects of a Product Operations role including the internal customer support as well as booking reconciliation & fulfillment of travel reservations.

About the Brand

WOLO Travel is on a mission to create affordable and unforgettable experiences across the globe. We excite our customers with engaging online content and inspire them in our retail stores (or as we call them, Experience Centres) redefining in-store travel browsing and shopping in South Africa. The WOLO Travel team is young, dynamic and resourceful and live by the ethos; We Only Live Once!

Requirements

• The responsibilities of the position

• Quality-check bookings and traveller

• documentation to ensure accurate and timely fulfilment

• Provide Air Ticketing and Land Product Voucher

• fulfilment support

• Fulfil additional passenger service requests

• Monitor and process customer payments to relevant

• travel files

• Provide product support to the sales team as required

• Manage airline schedule changes to keep bookings up

• to date and accurate

• Review and manage service reports, supplier queries,

• and requests

• Maintain and update hotel room availability

• information

• Handle general booking-related queries from internal

• stakeholders

• Experience & Qualifications

• Minimum

• 2 years experience in the Travel Industry in a Travel Operations Support

• position or Bookings Fulfilment is essential

• Experience

• using a GDS (Sabre, Amadeus, Galileo) is essential

• Prior

• experience as a Travel Consultant is advantageous

• Fare

• calculation, basic ticketing knowledge and queue management is important

• Highly

• proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Our ideal candidate is:

• Has worked in

• the travel industry and understands the back-end booking process

• Well

• organised and methodical in their approach to the task at hand

• Capable of

• handling multiple tasks with competing priorities under minimal supervision

• Able to think

• critically and exercise independent judgment and discretion

• Demonstrates

• critical thinking, sound judgement and discretion in decision-making and

• problem-solving situations

• Technologically

• savvy and resourceful

• Results-oriented

• and solution-focused with a problem-solving attitude

• Able to

• exercise strong attention to detail and demonstrate solid financial acumen

• An effective

• communicator in speaking and writin

• Self-motivated

• with a learning attitude, a sense of urgency and desire to explore new approaches

Benefits

• Other information

• ​

• Home base is in the Cape Town CBD and applicant must provide own transport

• The position is not solely Mon-Fri. Successful applicant will work weekends on a rostered basis

• WOLO Travel offers a structured hybrid Work-from-home, Work-from-office environment

• Every employee receives a Guaranteed 10 WOLO Weekends (Long Weekends) a year

• WOLO Travel is a lifestyle brand that with a commitment to “Working to Live, not Living to Work!”