About this role
About the Role Join Navan's Travel Experience team to support travelers’ needs directly and ensure a seamless journey. You’ll own customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear obstacles for travelers. This frontline role also provides feedback to product, design, and engineering to continuously improve customer-facing platforms. What You'll Do
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics What We're Looking For
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
- Language: Fluency in English and French - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing Compensation & Benefits Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you. Workplace Policy Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.