About this role
About the Role Join Navan's Travel Experience Team and be a central contact for users, helping to resolve issues, communicate effectively, and coordinate with internal teams to remove obstacles for travelers. You will provide feedback to product and engineering teams to improve platforms, directly influencing day-to-day operations, traveler experiences, and product development. What You'll Do
- Provide first-class travel support via chat, phone, and email
- Update knowledge on providers, destinations, and systems
- Quickly assess customer needs, urgency and preferences
- Process hotel, flight, car rental, and rail bookings
- Advise customers on self-service options on the Navan platform and app
- Respond swiftly while meeting SLA
- Ensure compliance with company and customer policies
- Provide feedback to stakeholders on progress and processes
- Participate in team discussions on products, suppliers, and industry news
- Stay informed on travel industry best practices
- Maintain presence, complete training, and achieve KPIs What We're Looking For
- 5+ years as travel consultant with experience in flight, rail, and hotel bookings
- 3+ years GDS experience (Sabre, Amadeus, or Galileo)
- Fluent German (mandatory) and very good English
- Experience in a Contact Center or customer-facing roles
- Proficient with Gmail, Zendesk, Slack, Salesforce
- Availability: Monday to Friday Nice to Have
- Multitasking abilities and quick problem-solving for urgent issues
- Self-motivated and proactive work style Compensation & Benefits
- Comprehensive benefits program including healthcare, insurance offerings, wellness resources, and retirement savings plans, plus equity opportunities
- Flexible time off, country-specific holidays, and paid parental leave
- Connectivity and commuting support, mental health resources, and exclusive travel perks
- In-office four days a week in Navan’s global offices, fostering a collaborative culture