Travel Consultant

About the Role

Join Navan's Travel Experience team to support travelers’ needs directly and deliver an exceptional customer experience. You’ll resolve issues, communicate with users, and collaborate with internal teams to unblock travel plans, while providing feedback to shape products and platforms. This hybrid Paris-based role combines frontline service with opportunities to influence daily operations and product development. What You'll Do

• Provide top-tier travel support via chat, phone, and email to Navan users.

• Maintain up-to-date knowledge on suppliers, destinations, and systems.

• Quickly assess customer needs, urgency, and preferences.

• Accurately book hotels, flights, cars, and rail.

• Guide customers in self-service options on Navan platform and app.

• Respond promptly to requests, meeting SLA expectations.

• Follow company and customer policies to ensure global compliance.

• Provide feedback to stakeholders on goal progress and key processes.

• Participate in team meetings on products, suppliers, and industry updates.

• Stay current on travel industry best practices.

• Maintain attendance, complete training, and meet performance metrics. What We're Looking For

• 3+ years as a Travel Consultant covering air, rail, and hotel bookings.

• 3+ years of experience with GDS (Sabre, Amadeus, or Galileo).

• Fluency in French and English (both required).

• Background in contact center or customer-facing roles.

• Comfortable using Gmail, Zendesk, Slack, and Salesforce.

• Availability to work rotating shifts, Monday to Friday, 7 AM–7 PM.

• Hybrid working model.

• Ability to multitask, resolve urgent matters quickly, and troubleshoot issues independently.

• Empathetic, professional, and excellent written and verbal communication. Nice to Have