About this role
Job title: Travel Consultant II
About the Role Travel Consultant II will advise and arrange travel for corporate clients, leveraging Sabre and other tools, ensuring policy compliance and delivering proactive, high-quality service in a remote role.
What You'll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Global Distribution Systems Sabre usage
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
What We're Looking For
- Passion for excellence in client service, including proactive anticipation of needs
- Proficiency in Native GDS (Sabre)
- 3+ Years of experience as Travel consultant
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
- Evening, overnights, weekend shifts; flexible to work various schedules
- Availability for both full- and part-time roles
Compensation & Benefits
- Salary: US base salary range $39,200 - $72,800 (USD) per year
- Benefits: health and welfare insurance, retirement programs, parental leave, adoption assistance, wellbeing resources
- Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals
- Learning: access to over 20,000 courses on our learning platform
- Career growth: internal job openings available to internal candidates first
- Inclusion and support: global INclusion Groups and ongoing inclusion initiatives
- Equal opportunity: all applicants will receive equal consideration for employment