About this role
We are seeking a reliable and service-driven Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment.
Responsibilities
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Assist clients with organizing booking details, dates, preferences, and service selections
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Provide customer support through email, phone, and messaging in a professional manner
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Help gather and maintain information needed for reservations and itinerary support
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Coordinate booking details and follow up with clients as needed
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Maintain accurate notes, client profiles, and documentation within our systems
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Respond promptly to client questions and provide helpful guidance
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Stay informed about available destinations, suppliers, and experience options
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Support administrative tasks related to planning and booking services
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Work collaboratively with the team to ensure a smooth and positive client experience
Skills & Qualifications:
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Strong customer service and communication skills
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Organized, detail-oriented, and comfortable using online tools
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Ability to work remotely and manage your own schedule
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Professional, dependable, and proactive
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No previous experience required — full training is provided
What We Provide:
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Comprehensive training and onboarding
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Access to booking tools, systems, and resources
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Flexible remote schedule
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One-on-one support and continued guidance
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A positive, team-focused work environment
Work Environment:
- This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service.