Travel and Tour Specialist

Travel and Tour Specialist

About the Role

• HelloMe Travels Limited is seeking an experienced and customer-focused Travel and Tour Specialist to manage flight bookings, ticketing, travel arrangements, holiday packages, hotel reservations, school admission services, and other travel-related services.
• The successful candidate will be responsible for providing end-to-end travel solutions to clients, from understanding their travel requirements and making appropriate recommendations to booking, ticket issuance, documentation, and after-sales support.
• The candidate must have hands-on experience using the Amadeus Global Distribution System (GDS) and should be comfortable managing domestic and international flight reservations, ticketing, reissuance, cancellations, refunds, and itinerary changes.
• The role will also support HelloMe Consult's travel and education consultancy services, including the preparation of school packages, holiday packages, hotel packages, and processing of school admission applications.

Key Responsibilities

• Flight Booking & Ticketing

• Book and issue domestic and international flight tickets through GDS platforms, with strong hands-on proficiency in Amadeus.

• Search and compare flight schedules, fares, routes, and availability to provide clients with suitable and cost-effective options.

• Reconfirm bookings and process cancellations, rescheduling, reissuance, refunds, and ticket changes as required.

• Manage fare rules, ticketing deadlines, baggage allowances, penalties, and applicable airline policies.

• Ensure all passenger information and ticket details are accurate before ticket issuance.

• Handle complex itineraries, connecting flights, multi-city bookings, and group reservations where applicable.

• Monitor booking queues and ensure all pending reservations are properly followed up and completed.

• Provide clients with accurate travel itineraries, e-tickets, booking confirmations, and relevant travel information.

• Travel Consultation & Customer Service

• Consult with clients to understand their travel needs, preferences, budgets, destinations, and timelines.

• Recommend appropriate flight, accommodation, transportation, holiday, and travel package options.

• Provide professional and timely responses to client enquiries through phone, email, WhatsApp, and other approved communication channels.

• Provide end-to-end customer support from initial consultation through completion of the client's travel arrangements.

• Provide after-sales support, including travel reminders, schedule updates, changes, cancellations, and issue resolution.

• Handle client complaints and travel-related challenges professionally and escalate complex issues when necessary.

• Holiday & Tour Packages

• Develop and prepare customized holiday packages based on clients' destinations, preferences, budgets, and travel periods.

• Prepare complete holiday packages covering flights, hotels, airport transfers, tours, activities, and other relevant travel services.

• Create customized tour itineraries for individuals, families, groups, and corporate clients.

• Coordinate with local and international tour operators, hotels, transportation providers, and other travel service partners.

• Research destinations, attractions, activities, and travel experiences to develop competitive and attractive packages.

• Stay updated on travel promotions, seasonal offers, destinations, and emerging travel trends.

• Proactively inform clients about available travel deals, promotions, and new packages.

• Hotel & Accommodation Packages

• Source, compare, and book hotels and other suitable accommodation options based on client requirements and budget.

• Prepare hotel packages for individual and group travellers.

• Negotiate or leverage available partner rates and promotions to secure competitive pricing.

• Arrange airport transfers, car rentals, travel insurance, and other ancillary travel services where required.

• Confirm hotel reservations and ensure clients receive accurate booking details and relevant terms and conditions.

• School Admission & Education Consultancy

• Support clients with school admission processing for local and international educational institutions.

• Prepare and coordinate school admission packages based on the student's academic level, preferred destination, institution, and budget.

• Assist students and parents in identifying suitable schools, colleges, universities, or other educational institutions.

Qualifications

• BA/BS/BA HND
• Experience 3 years
• Location Nigeria
• Job Field Travels and Tours

Benefits

• Not specified in the posting

• Application Note

• This posting includes an application link for submission via the employer's chosen platform. Please use the provided apply URL to submit your application.