Travel and Expenses Helpdesk Officer

Job title: Travel and Expenses Helpdesk Officer

About the Role As part of this project and a new team, your role as Travel and Expenses Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within the energy and utility client industry.

What You'll Do

• Offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems.
• Ensure that problems are accurately registered in the ticket application when received via e-mail, phone or chat.
• Ensure that the phone/chat line is open at the beginning of the work program.
• Answer customer calls/emails/chats and provide guidance regarding business travels and expenses.
• Act as single point of contact for the customer and communicate relevant information to ensure the customer's satisfaction.
• Communicate the problem status and time to resolution to affected personnel; provide customers with continuous visibility on the occurred situation/problem.
• Ensure a structured and high-quality communication related to the open cases.
• Create tickets to the IT support team whenever necessary.

What We're Looking For

• Fluency in English and French
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk
• Very good analytical and problem-solving skills
• Numerical competencies
• Customer-oriented
• Ability to adhere to TAT and timelines
• Attention to detail
• Active listening combined with excellent written and verbal communication competences
• Knowledge of T&E (Travel & Expense) or Finance domains

Compensation & Benefits

• Attractive compensation package with a diverse set of social benefits (Private Pension Plan, Medical insurance, Life insurance, Christmas bonus, etc.)
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Record & recognition scheme (both non-monetary and monetary options)
• Monthly subscription @ Bookster - the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects