Travel Ambassador - Waed Program

Travel Ambassador - Waed Program

FlyAkeed

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Job Overview

Location

Riyadh, Riyadh Province, Saudi Arabia

Employment Type Internship

Work Arrangement On-site

Sector Hospitality & Tourism

Experience Level Entry Level (0-2 years)

Application Deadline October 22, 2026

About the Company

FlyAkeed is a prominent Saudi-based online travel platform dedicated to simplifying flight and hotel bookings and offering integrated travel solutions. Established in 2017 and headquartered in Riyadh, the company focuses particularly on business and corporate travel needs.

FlyAkeed is backed by significant investors, including Sanabil Investments, a subsidiary of the Public Investment Fund (PIF), alongside Elm, Artal Capital, and Alrajhi Partners. This strong financial backing supports their mission to innovate within the travel technology sector.

The company aims to provide a seamless and efficient travel booking experience, leveraging technology to cater to the specific requirements of corporate clients and VVIP travelers. Their commitment is to deliver exceptional service and comprehensive travel management solutions.

Job Description FlyAkeed, a leading Saudi Arabian online travel platform, is seeking enthusiastic individuals to join the Wa’ed Program as Travel Ambassadors.

This entry-level opportunity is perfect for ambitious professionals eager to build a career in the dynamic travel industry. You will gain invaluable experience in flight and hotel bookings, corporate travel management, and providing exceptional service to a diverse clientele, including VVIPs.

As a Travel Ambassador, you will be instrumental in creating and managing travel itineraries, utilizing industry-standard booking systems, and ensuring client satisfaction through professional and timely communication. This role offers a solid foundation for growth within the travel sector.

Required Skills

• GDS SystemsTravel BookingCustomer ServiceItinerary ManagementMicrosoft OfficeEnglish Proficiency

Key Responsibilities

• Create and manage travel itineraries based on traveler preferences, company policies, and budget requirements.
• Assist with booking flights, hotels, car rentals, and other travel-related services.
• Learn and utilize Global Distribution Systems (GDS) and other travel booking platforms and industry tools.
• Provide professional, personalized, and high-quality customer service to corporate and VVIP travelers.
• Serve as a point of contact for assigned customers and assist with their travel-related requests.
• Communicate with travelers through phone, email, and other communication channels in a professional and timely manner.
• Monitor bookings and ensure all travel arrangements are accurate and aligned with company policies and approved travel guidelines.
• Assist travelers with changes, cancellations, delays, and other travel-related issues while minimizing disruption to their journey.
• Anticipate customer needs and recommend appropriate travel solutions to enhance the overall travel experience.
• Coordinate with airlines, hotels, car rental companies, and other travel service providers when required.
• Maintain accurate records of bookings, transactions, and customer communications.
• Handle customer information and travel details with a high level of confidentiality and professionalism.
• Develop knowledge of FlyAkeed’s services, values, and unique offerings and represent the company professionally.
• Stay informed about travel destinations, travel requirements, regulations, and industry trends.
• Collaborate with team members to achieve high levels of customer satisfaction and service quality.
• Continuously develop knowledge and skills in corporate travel, customer service, and travel management.

Qualifications

• Bachelor’s degree in Hospitality, Tourism, Travel & Tourism, Business Administration, or a related field.

• Entry-Level position suitable for candidates at the beginning of their professional careers.

• Minimum of 1 year of relevant work experience in travel, tourism, hospitality, customer service, or a related field.

• Valid IELTS certificate meeting the required program score.

• Good command of English, both written and spoken.

• Strong interest in travel, tourism, and customer service.

• Excellent communication and interpersonal skills.

• Ability to interact professionally with customers, including VVIP and corporate travelers.

• Ability to remain calm and professional when handling urgent or unexpected situations.

• Strong organizational, time-management, and problem-solving skills.

• Strong attention to detail and accuracy.

• Willingness and ability to learn GDS systems, online booking tools, and other travel industry platforms.

• Good computer skills, including proficiency in Microsoft Office.

• Ability to work independently as well as collaboratively within a team.

• High level of professionalism, integrity, confidentiality, and customer focus.

• Knowledge of domestic and international travel destinations is an advantage.

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• About This Role

• The travel industry in Saudi Arabia is experiencing significant growth, driven by a focus on tourism and corporate travel expansion. This role is crucial for supporting that growth by ensuring seamless travel experiences for clients.

• You will gain hands-on experience with Global Distribution Systems (GDS), online booking platforms, and corporate travel management. This position offers exposure to booking flights, hotels, and car rentals, alongside providing high-touch customer service for VVIP and corporate travelers.

• Your impact will be measured by your ability to manage complex itineraries, resolve travel disruptions efficiently, and contribute to client satisfaction, directly influencing business relationships and operational efficiency.

• Who Should Apply

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• Posted Date

• October 9, 2026

• View original job posting

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